Get practical advice on managing your vehicle’s battery and explore the intricacies of Ford’s battery monitoring system. You’ll also hear listener questions and expert responses that emphasize the importance of using right-sized tools for different tasks. Whether you’re a car enthusiast or an industry professional, you’ll uncover tips and make sense of some typical troubleshooting challenges, like a car that won’t start after a season sitting idle. A must-listen for anyone looking to optimize their garage space and tool use!
SPEAKER 19 :
It’s 106 miles to Chicago. We’ve got a full tank of gas. It’s dark, and we’re wearing sunglasses.
SPEAKER 03 :
Hit it. Our lady of blessed acceleration, don’t fail me now.
SPEAKER 14 :
It’s time for Drive Radio, presented by Colorado’s select auto care centers.
SPEAKER 10 :
Bop-a-da-bop!
SPEAKER 14 :
Whether you need help diagnosing a problem. I want to ask you a bunch of questions. I want to have them answered immediately. Or just want to learn about all things automotive.
SPEAKER 12 :
Hey, how exactly does a positrack rear end on a Plymouth work?
SPEAKER 14 :
It just does. Then you’ve come to the right place. So start your engines, buckle up, and get ready to ride. Drive Radio starts now on KLZ 560 The Source.
SPEAKER 06 :
All right, we are back. Yeah, we did Fix It Radio just a few minutes ago. Those of you that listen to Drive Radio, even on a repeat, would know that. So there’s no secrets there. But thank you for listening to Drive Radio, KLZ 560. Myself, Steve Horvath, with me today from Geno’s Auto Service. Pat Schneidt with me as well from Alltech Automotive. We should have Les from BG joining us here in the not-too-distant future. I think Les is on his way. So, Les, if you’re listening, thanks for coming down and joining us. We appreciate it very much. So, guys, stay close to the mics. Good morning. Good morning. Good morning. Good to be here. Good to see you. Glad you’re here. So we head into Thanksgiving. Question of the day because of that. is what is your favorite place to stop on a road trip? A lot of you will take a road trip for Thanksgiving. You’ll go and see whoever, mom, dad, grandma, grandpa, aunts, uncles. Sometimes it’s the kids traveling. Sometimes you’re going to see the kids. It just depends on the situation. But what is your favorite place to stop on a road trip? On a road trip, that is our question of the day. So we’ve got a lot to cover today. Again, we’ve got less coming in from BG. Those of you that have additive BG-type questions, please be sure to call. Our main line here, 303-477-5600, 303-477-5600. Don’t forget, you can text us as well. 307-200-8222. I’ve got a few text messages that I’ll grab here in a moment that have come in. Again, 307-200-8222. Mike, you’re up next. Go ahead.
SPEAKER 05 :
All right. You’ve got me intrigued, fellas. All right. The cordless shop vac that’s carried over from the last show, more of an automotive question.
SPEAKER 06 :
Oh, that’s fine.
SPEAKER 05 :
I’m enthralled. I’m in. I’ll go get one. Which one? I mean, is there any? Not that you’re here to pitch particular brands. No, no, no.
SPEAKER 06 :
Well, I like the Milwaukee brand just because I’ve sort of gotten into buying Milwaukee stuff, and my boys got me started on that from the get-go. Yes, I have a few Makita tools as well that I’ve had for years and years. And kind of went down the DeWalt path, Mike, but sort of have deterred away from that and really am buying more Milwaukee stuff than anything. Milwaukee has, and I like the 18-volt. I don’t think they make them in the 12, so I think it’s 18-volt only. There’s two different sizes. One is much larger than the other. I’ve got the smaller size just because I feel like power-wise there’s not a lot of difference as far as suction goes, and the smaller one is easier to tote around. It’s just like a little lunchbox.
SPEAKER 10 :
Well, yeah, like a lunchbox.
SPEAKER 06 :
It’s not much bigger than a lunchbox. Got to love it.
SPEAKER 05 :
Right. That was my next question. What’s the size of these things?
SPEAKER 06 :
I mean, literally, think of a shoebox twice as tall. gotcha that’s about the size of it i’ll be darned okay well uh thank you once again really quick too mike the other cool thing about at least the milwaukee brand the hose the little crevice nozzle everything stores in the top of it so when you go to use it everything’s all self-contained you open the lid that’s where the battery and everything goes in as well but the hose and the nozzle and everything it’s an accordion hose everything’s all stored in the top
SPEAKER 05 :
Okay, and then obviously you just plug it in and recharge it. Correct. Yeah, yeah, yeah, yeah.
SPEAKER 06 :
So if you’ve got, you know, two or three 18-volt batteries, I typically have one that’s always on the charger ready to go. So as you kind of, you know, the batteries themselves have a power, you know, meter on them where you can push to see how much is left. But you can kind of tell from the vacuum sound when that battery is getting a little weak and just swap it out, put a new one in.
SPEAKER 05 :
Sure. So did you get… Does it come, obviously it comes with a battery. Did you get an extra one, John?
SPEAKER 06 :
I did, and somebody just texted in that both of those, the inflators and the shop vacs, are on sale right now at Home Depot. Somebody just texted that.
SPEAKER 05 :
Oh, wonderful. Okay, well, that, you know, good work. Give yourselves a raise.
SPEAKER 06 :
Well, and for some of you listening that never know what to buy that guy that has everything, I just gave you an idea.
SPEAKER 05 :
Oh, no, I think that’s wonderful. I’m intrigued. I’m going to go get one.
SPEAKER 06 :
And again, I’m sorry, for some of you, I get it. There’s Milwaukee, there’s Ryobi, there’s Rigid. I mean, Mike, as you know, they’re all of the brands, and I think they’re all pretty competitive. It’s just a matter of I’ve gotten to the point where I’m tired of having 15 dozen chargers, batteries, et cetera, kicking around. I’m trying to go all the same.
SPEAKER 04 :
Believe me, I understand. I get it. I get it.
SPEAKER 06 :
I mean, because you just end up with this hodgepodge of batteries. In fact, as I was downsizing my folks and going through a lot of my dad’s stuff in the garage and so on, he probably had, and I’m not exaggerating, Mike, one of five or six from Snap-on to Ryobi to Milwaukee to this to that. I now have an entire tub of old corded and cordless tools I’m trying to figure out what to do with because, frankly, I’m going one brand, one brand only.
SPEAKER 05 :
One, I think it’s funny and it’s absolutely true. I have the proverbial junk drawer in the house covered in cord. And I look in there and I go, I have no clue what they go to anymore.
SPEAKER 06 :
Again, I’m really doing my best to try to just stick to one brand, mainly because I get so tired of having on the bench five chargers. I want one.
SPEAKER 05 :
One charger. I get it.
SPEAKER 06 :
And really quick, Milwaukee, too, the one thing they’ve done, and I don’t know if other brands have done this, Milwaukee now has a dual charger. You can charge their 12-volt system and their 18-volt system, one charger. I’m learning a lot today. They actually have a little compressor.
SPEAKER 10 :
that runs off the 18-volt.
SPEAKER 06 :
Oh, they do. Oh, they do. You’re right. I have one of those.
SPEAKER 10 :
Yeah, just a little tiny one.
SPEAKER 06 :
They do. Now, something else. Now, this isn’t made by Milwaukee, for those of you listening. If you want the link, send me a text message, and I’ll find you the link. Mike, there is a company, aftermarket company, that builds a really nice metal shelf whereby you can store the battery charger and the batteries for a Milwaukee on the wall that make it really cool, then it’s off the bench.
SPEAKER 05 :
It’s off the bench. See, I love that. Okay, I’m in.
SPEAKER 06 :
They’re great, and it’s an aftermarket company, and I can’t remember. I’ll have to go through my stuff and find it. I have one. I bought one, I don’t know, a year and a half or so ago. Slickest thing ever.
SPEAKER 05 :
Well, I keep my bench pretty pristine because I like my work area very well organized. There you go. I’m way anal to have.
SPEAKER 06 :
There you go. Anyways, these shelves are great. And you can probably look it up. I don’t remember where I saw it on. It was an ad that probably even popped through or something. But then I went and did some research on them. And, yeah, it’s really slick. I mean, this guy that did this on the Milwaukee end of things has a full array of things you can store your Milwaukee stuff on the wall versus on the bench.
SPEAKER 05 :
Excellent, excellent. Well, thank you very much, fellas. Always interesting, always good. I always learn something when I listen.
SPEAKER 06 :
We appreciate it, Mike. I do as well. I learn from you guys also. Like I just did a moment ago, I didn’t know those were on sale. Somebody also texted in and said they like RIDGID because they have a lifetime warranty. So there’s another example of products that are out there.
SPEAKER 05 :
I got you. I got you. There you go. Thank you, guys. Thank you, Mike.
SPEAKER 06 :
No, appreciate it very much. And didn’t mean to get off on a tangent from Fix-It Radio on those vacuums, but I tell you what, if you own one, I’m not joking. You literally rarely will pull the corded shop vac out when you own one of these. I mean, around the shops, like for you guys, I think if I were a technician, I’d own my own because a little bit of the cleanup stuff you have to do here and there, you don’t want to drag the big shop vac out. You just have this thing near your bench and roll it out and off you go, ready to go. The easier the tool is to use, the more often you will use it. The more you’ll use it and the faster it goes, and when it comes to the production end of things for you guys especially, time is money. Jerry and Greeley, you’re next.
SPEAKER 13 :
I found some information on the Internet that I don’t know if it’s completely accurate or not, but about Ford’s battery monitoring system where the theory is that The onboard computer doesn’t necessarily pay attention to the actual condition of the battery, but it calculates when it thinks the battery ought to be worn out and then starts, let’s say that threshold is reached, that the computer will assume that the battery is weak, whether it really is or not, and it will start disabling certain auxiliary systems. I was wondering if any of you gentlemen have ever heard anything like that.
SPEAKER 06 :
No. I have not. I have not. Also have not. No. So three of us have not heard that, Jerry. Okay. It sounds crazy to me. It sounds crazy to me, too. If that is in fact the case, that’s a new one on me. Not saying that it’s not, just nothing that I’ve heard of, Jerry. Okay. Now, really quick, would that surprise me? No. I mean, as technology continues to go down, as we go down that path of technology, is what I should say, things become smarter, smarter, smarter. AI is going to make some of this stuff even smarter on down the road. But is Ford doing that as we speak? I don’t know. I don’t know.
SPEAKER 13 :
Okay. And we’re kind of tied into that. One of these online tutorials that I found, a gentleman says that if you’re charging a battery with one of these systems, I guess even with a maintainer, that But it’s critical to make sure that the negative is hooked up upstream of the sensor, you know, between the sensor. Well, not between the sensor and the battery, but, you know, ahead of, say, chassis ground and the sensor. But… All right, well, I just wanted to run that by you fellows. It just seems bizarre to me. It’s hard to imagine they would do that, but my understanding about automotive electrical is exceptionally poor.
SPEAKER 06 :
Well, and again, it wouldn’t surprise me if they’re doing that. I think Ford calls that their BMS, their battery monitoring system. What all are they monitoring, and are they turning certain things on and off? Jerry, it wouldn’t surprise me if they are.
SPEAKER 20 :
I would say, too, the things that we’ve learned in recent years about batteries, it’s not your father’s Oldsmobile, so to speak. So there is a lot of activity happening when the car is off and when the car is potentially asleep. So batteries, reserve capacity is more important than ever. That’s one thing. The second thing is there are smart charging systems out there that will do funny things. Like driving down the road, they’ll turn the alternator off to lessen the load on the engine to help improve fuel economy. That’s right. They’ll draw on the battery. So it’s not as simple and straightforward as it used to be. And what we have found is that logic, whatever the manufacturer uses for their logic in their computer system, is not always readily available. Right. Great assault with everything, and it’s certainly possible what you’re talking about.
SPEAKER 06 :
Yeah, very true. Yeah, something that we haven’t heard. Great point, Pat. Great point. Yep. So, Jerry, I’m not saying that’s not true. It probably is. What can and can’t they turn off with the ECM in the car when it’s not running? That I don’t know the answer to.
SPEAKER 13 :
Okay. All right. Well, I appreciate the advice, Donovan.
SPEAKER 06 :
You’re very welcome, Jerry. Appreciate it very much. All right, we’ll take a quick break. Carl, all the way from the Virgin Isle, hang tight. We’ll come right back and talk to you. Don’t go anywhere. This is Drive Radio, KLZ 560.
SPEAKER 12 :
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SPEAKER 06 :
All right, we are back. Drive Radio, KLZ 560. Myself, we’ve got Pat Schneid from Alltech Automotive up in the Fort Collins area. We also have Steve Horvath from Geno’s Auto Service from the Littleton area. Larry Unger, who’s normally with us, he’s out getting some recovery time on his knee. Larry, appreciate all that you do for us. He just sent me the deal, by the way, on that vacuum we were just talking about a moment ago, on sale at Home Depot, $99, and know that we’ll not have a battery with it. But for $99, that’s a pretty good deal, especially if you’ve already got some 18-volt stuff kicking around the shop. So, Carl, you are next. By the way, how is the weather in the Virgin Isles right now, Carl?
SPEAKER 08 :
You know, we’ve been here about a week now, and it’s rained every day.
SPEAKER 06 :
Oh, well, okay, you don’t make us feel so bad then. But it’s warm rain, it’s not cold rain.
SPEAKER 08 :
It’s warm rain, it’s 85 degrees, and it’s raining. All right, well, it’s still 85, we’ll take that. You don’t have to shovel sunshine.
SPEAKER 06 :
No, you do not, absolutely. All right, so what can we do for you, Carl?
SPEAKER 08 :
So what I got is, I live on the island six months out of the year, Colorado the other six months out of the year. My car had a Dodge 06 Dodge Magnum that was running perfectly fine when I parked it, put a car cover on it, went to start it this year, and it wouldn’t start. So I charged the battery. That didn’t work. I bought a new battery. It didn’t work. It wasn’t turning over correctly. So we had to put a ratchet on the crankshaft to see if the cylinders were moving, and they were not moving at all. We pulled the plugs. And there was a little bit of rust in the cylinders, and it was a very, very wet year down here. But I’ve tried to put ATF down there and let it sit for a few days. I put some PB Blaster down there. For a few days in a row now, I cannot get the cylinders to turn. Any idea?
SPEAKER 03 :
Really?
SPEAKER 08 :
That sounds very odd.
SPEAKER 03 :
I’ve never heard of this before. How long was it sitting? Six months?
SPEAKER 08 :
Six months, yeah. Very unusual. There was a car cover on it that, you know, it was a normal car, so… I mean, there was a little bit of rust when we put a borescope down there in the cylinders, but, you know, I was hoping to get this thing turned over.
SPEAKER 06 :
And really quick, so in the cylinders itself, as you put the borescope down, can you see rust and things inside of it? You can see a little bit. And it’s kind of hard to see. More surface, or is it, you know, can you, I mean, it’s hard to tell.
SPEAKER 08 :
It looked more like surface to me, but it was kind of hard to tell, yeah.
SPEAKER 06 :
And where have you, where all have you put the PB blaster?
SPEAKER 08 :
I have the spark plugs out, and I’ve sprayed it with a long tube in there. Okay.
SPEAKER 06 :
So you’ve gone into the cylinders itself with some PB Blaster. Yeah, yeah. Do you feel like it… Okay, so here’s a question. And this is a two-person thing, as you would know, Carl. Can you look down the cylinder while somebody’s trying to turn the crankshaft?
SPEAKER 08 :
At first, what happened was you were able to turn the crankshaft maybe about a third of a circle back and forth, and then it would stop.
SPEAKER 06 :
Okay.
SPEAKER 08 :
But… As we’ve been dicking with this, it will not move at all anymore.
SPEAKER 1 :
Weird.
SPEAKER 08 :
So it’s actually seemed to be getting worse.
SPEAKER 06 :
Weird. Yeah. Do you feel like anything else may be locking it up outside of the cylinder, start or something along those lines, for example?
SPEAKER 08 :
We took the serpentine belt off and checked all the pulleys, and they seem to be running fine.
SPEAKER 06 :
Okay, so they’re good. Starter still on or off the car? It’s on the car. Before you do anything else, you might pull the starter, look inside at the flex plate and kind of see what’s going on there. Is it trying to turn? You might even try to turn the engine from the flex plate because you can get a little more leverage there. You can take a pry bar against the teeth and get a little more leverage that way, and the flywheel’s much bigger, so you’ve got more leverage on the crankshaft than you do turning it at the front of the crankshaft. You might see if you can get it freed up that way.
SPEAKER 08 :
Okay. That’s a good idea. I haven’t tried that.
SPEAKER 06 :
Just to try. I’m still confused as to why it’s locked up because, you know, Carl, and I’m not joking, I have seen engines sit outside. For years. I mean, literally for years and years and years and still turn over. So this one’s got me baffled a little bit.
SPEAKER 20 :
And this is an automatic transmission car, and it’s in park, right? Yes. So there should be nothing restricting it from the transmission side, from the main output shaft. And you’ve got all plugs out.
SPEAKER 10 :
Yes. Okay. You know, I’d be willing to fly down there and help. He’s on his way, Carl.
SPEAKER 08 :
I’d wait another month or so for the rain to stop.
SPEAKER 06 :
That’s really good. Yeah, I think you get a lot of help in that area, Carl. I think there’s a lot of folks that would be willing to fly down and help you out. Okay. Seriously, though, I am. I’m really confused because, as you know, number one, six months isn’t that long. A little bit of surface rust is going to be somewhat natural. That stuff will go right away as soon as the rings scrape by and there’s a little bit of oil in the engine. That’s not a huge issue. I am doubtful that it’s froze up from that. It’s most likely froze up from something else. I just can’t figure out what it is. Well, let me ask this question.
SPEAKER 08 :
The mechanic I had look at it seems to think it’s something inside the engine like a, a rod or something like that bent or something, but it was running perfectly fine when I parked it.
SPEAKER 06 :
You would have noticed. You would have known that. When you shut that thing down, you would have noticed that.
SPEAKER 20 :
So then this is the reason for my question. Who did you leave the keys with and who possibly took that car out when you weren’t there?
SPEAKER 08 :
Well, no, it didn’t go anywhere because it was completely packed with all my crap from down here. Okay. Yeah, it was never moved.
SPEAKER 06 :
By the way, that’s a good question because, you know, did somebody else have access to the car? Did something happen along those lines? And if you know that’s not the case… Yeah, it could happen. I guess it’s possible that there’s something internal, engine, you know, rod, crank bearing, something along those lines. I just… It’s just not that common. I mean, the reality is if it ran when you parked it, it should run again. I mean, there’s really nothing there that’s happened in that six months.
SPEAKER 08 :
Right. So that’s why I’m really confused. I hope you guys had something.
SPEAKER 06 :
This is where I’m going on the starter end of it. Take it out because is there a starter issue and is that what’s binding things up? And that is possible. Okay.
SPEAKER 08 :
That’s a good idea because I never thought of that.
SPEAKER 06 :
And that’s the one thing we haven’t done yet.
SPEAKER 08 :
Okay.
SPEAKER 06 :
Now, as far as this goes too, Carl, you know how to get a hold of me. You can send me a text message, email, whatever the case on this. Once you get a little further along and if you’re still struggling, we can go back and forth with some pictures and so on. But I’m doubtful there’s any internal engine damage. Okay, that’s good to know. Something else is awry here, and I’m trying to rack my brain to go through this. I mean, gone are the days of a distributor locking up and things like that because it doesn’t have any of that, but the only thing we haven’t pulled is the starter. Okay, we’ll try that, and I’ll let you know. Pull it and see what happens. All right, Carl, appreciate it. Yeah, I’m envious. That guy spends six months in paradise. Well, actually, he spends a whole year in paradise when he comes back here. He’s got the best of all worlds. So any questions, by the way, we’ve got answers, 303-477-5600. Give us a call, 303-477-5600. And I’ve got a text message that came in on a question. I’ll get that answered as well. Don’t go anywhere, guys. We’ll come right back. Drive Radio, KLZ 560.
SPEAKER 19 :
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SPEAKER 18 :
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SPEAKER 17 :
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SPEAKER 06 :
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SPEAKER 07 :
Yeah, I was in the memorabilia room and just looking around, and I’ve never really looked at all the knick-knacky stuff. There’s old cars full of booze that I didn’t know, so keep that mental note.
SPEAKER 06 :
Interesting. Again, it’s something I’ve been around for a very long time. I’ve watched the product line grow. over the years and i was even saying this during fix it radio less that there’s a lot of products not just even car related but just household related lubricants and spray things and so on to where you guys have a vast array of things that can help not just on the car side but even on the home side yeah i’ve used the upholstery and carpet cleaner quite a few times there you go oh yeah yeah so again for those of you listening uh they have got a full line of product and we’ll talk about how to even get a hold of some of that product if your local napa store doesn’t have it how can we get you some of that product we’ll get into some of that as well joe what’s going on sir
SPEAKER 09 :
I’ve got a question for your B&G guest today. The service station I’ve been using, plus two others I’ve checked with, every single one of them wants between $100 and $130 extra to do the BG EPR in connection with an oil change. And it’s basically, if I’m understanding, you just pour it in, wait 10 minutes, and drain it out. And it looks like I can buy a three-pack for about $18 a can. So I live about three miles from the service station. Could I put my can in, idle for five minutes, and then drive the three miles to the service station to have them drain it out and save myself $100?
SPEAKER 07 :
uh yeah i would not recommend driving with it because there’s an emulsifier in it that holds everything in suspension so driving don’t really know what the effect on that is because if it does clean that off then it’s liable to settle so uh you know i wouldn’t mind you driving and getting it warm and then pour it in and just sit and idle outside where you get it serviced and then let them do it let them drain it that’s what i’ve done as long as they’re not going to drive it
SPEAKER 09 :
Okay, that’s an option. You can do that, Joe. Yeah, get there 10 minutes early, pour it in, and sit in the car for 10 minutes.
SPEAKER 06 :
Absolutely. And then as they go later in the day to change it, whenever that happens to be, or if they’re doing it even while you wait, well, you’re covered now. I’m confused as to why. I mean, a typical EPR full-service, full-synthetic, high-quality filter will be typically $100 to $150, depending upon where you’re at in the country, who’s doing the service, and so on. So I don’t know why they’re charging you an additional $130. That sounds really high.
SPEAKER 09 :
Yeah, I mean, it’s just crazy. And I’ve checked with a total of three stations, and they all want an extra between $100 and $130 to do the engine flush one of them uses a valvoline product they don’t use the bng product but we don’t like that anyways they’re all yeah but they’re but they’re all over 100 bucks extra you know i’ve been paying about 95 for full synthetic and a nap of gold filter so my point is you’re right in line you go put the epr in it you’re now going to be up in that 130 140 total range which is typically about where you’re at joe so i don’t know what they’re doing i really don’t makes no sense
SPEAKER 07 :
Typically what I hear in the field is the shop will charge an extra two tents because there is the idle and the occupation of the stall for a while. So they’ve got to make a certain amount of money every day out of that stall. So they do charge extra labor. It would depend on what their markup matrix is on inventory would affect the price. Sounds high though, Joe.
SPEAKER 09 :
Yeah, it does. And there’s no difference between, you know, there’s no local distributor near me, but the stuff I buy on Amazon, by the way, sometimes I see EPR and it’s got like a number next to it. There’s only one EPR, right?
SPEAKER 06 :
Well, for everybody listening, be careful of what you buy on Amazon. It may not truly be BG. There are counterfeit products out there, and it can even be sold on Amazon. So watch that part of it, Joe, because it may or may not be actual BG product.
SPEAKER 07 :
I will elaborate a little further on that. The business model for BG as it’s set up is defined territories. So a legitimate seller of BG cannot sell online. Because that reaches outside of their territory. So what you’re buying is either stolen or counterfeit. Right.
SPEAKER 09 :
Interesting.
SPEAKER 07 :
Yep.
SPEAKER 09 :
All right. Because some of them are even, you know, they sell the twin pack with the EPR and the MOA as twin pack.
SPEAKER 11 :
Yeah.
SPEAKER 09 :
So if you get a chance on the break, you might just go on Amazon and just, you know, just do a search for BG EPR. And you tell me if that stuff looks counterfeit.
SPEAKER 07 :
Well, I mean, you can buy sunglasses that say Ray-Ban on them, but they’re probably made in China and they’re counterfeits. What I’m cautioning you for, it may be a legitimate BG, but it might be a disgruntled employee who walked out with a case and quit their job, or it’s counterfeit. Because a legitimate seller cannot sell it. We have a department that shuts down these stores online. on a daily basis.
SPEAKER 09 :
Okay. Yeah, because I checked the other day, and there were like five or six different sellers, you know, selling BG EPR or the TwinPack MOA and EPR.
SPEAKER 06 :
Well, for example, I just looked up one that’s on here, to your point, Joe, and the seller is Smiley’s, S-M-I-L-Y-E-E-Z. My gut feeling is that’s not legit. Sounds like a Chinese spelling. Smiley’s, whoever that is.
SPEAKER 10 :
So either way, if it’s on Amazon or anything, it’s not right. One way or another, it’s either stolen or it’s counterfeit.
SPEAKER 07 :
Where do you live? Jersey. Oh, Jersey.
SPEAKER 11 :
New Jersey.
SPEAKER 07 :
Yeah, it’s a little harder to pick it up. It’s in retail here in Colorado, but we were one of the founding families, so… It is in the stores.
SPEAKER 06 :
Joe, that’s something, as you know, if you want some of that, I can get with less. I can get product and get it sent to you pretty easily. If you want to do something along those lines, just let me know.
SPEAKER 09 :
I may give you a call or may send you an email offline, John.
SPEAKER 06 :
I can get it through. We stock it at my shop, so I can get it and do it and handle it. It’s not a big deal.
SPEAKER 09 :
Very good. Appreciate it. All right, guys. Thank you. All right, Joe.
SPEAKER 06 :
Appreciate that. And, yeah, for Joe being out of state, that’s a little different scenario. But, yeah, that’s something, Les, we haven’t talked about. I’m not sure we talked about it much the last time you were on. To Joe’s point, you can go on Amazon. You can look at multiple sellers that are selling product, all sorts of different BG product. To your point, none of those are legit products. They’re either stolen or counterfeit.
SPEAKER 07 :
Exactly.
SPEAKER 06 :
One of the two, right?
SPEAKER 07 :
It’s I mean, we are allowed. I mean, I literally have a territory that’s that you can’t service me, for example. No, I can’t service you outside of my little territory and we can’t service outside of our distributorship territory. Right. I live in Evergreen. And I’ve had people chase me at my driveway, and I’m like, I can’t sell to you because this is an actual different distributorship.
SPEAKER 10 :
You just happen to live there. Yeah. You had one this week. They sent you out, and it was somebody crossed the street from his territory, and he couldn’t service it.
SPEAKER 07 :
That was a hard one to walk away. They wanted to buy on the spot. And you’re right there, but it’s not your territory. Just laid down for me, and I’m like, sorry.
SPEAKER 06 :
By the way, this shows you the ethics inside of the company where somebody like Les, who, by the way, could have probably snuck around that one way or another and made that happen, but didn’t because internally these guys are watching out for one another, and that says a lot about the company. Les, I mean, I’ll just give you guys a pat on the back. That shows a lot of integrity in the company itself. Yeah.
SPEAKER 07 :
You know, it’s something that’s nice.
SPEAKER 06 :
Because, by the way, there’s a lot of companies that wouldn’t happen in.
SPEAKER 07 :
Yeah, like you guys. I mean, you’re a single owner businesses, and we have several employees, and we are all friends, and we try to watch each other’s back.
SPEAKER 06 :
Well, again, so those of you listening, and that’s true, by the way, also. We’ve had this question in the past. You’ll find product on eBay, places like that as well. Now, I will say that there are those weird scenarios where, for example, a shop goes out of business. And somebody comes in and buys everything lock, stock, and barrel. They may buy all the Napa inventory. They may buy all the BG inventory. They may buy all the Gates belts. They may come in and buy everything. Well, they’re going to try to sell that stuff some way, somehow. So I’m not saying that that stuff at that point is not legit. but it’s come through the marketplace in a different way than what it would have otherwise. And what’s weird about that is typically, and Les, correct me if I’m wrong, if that particular buyer of that product was to get with their local BG rep, there’s a way to actually make that product come back to you guys in a way to where it’s not going out into the market on the black market side, right?
SPEAKER 07 :
It would be something that would have to be discussed, you know, because one, there’s, you know, Not that it’s going to go bad, but, you know, labeling, how old is it? And also the way we’re set up, you know, whoever buys that back is going to take a hit on their commission. We’re straight commission guys. We go out and the effort we put into it defines how much we make.
SPEAKER 06 :
Gotcha. So, again, if you find product out in the marketplace, be careful because you’re liable, and there’s theft. I mean, guys, I watched on the Internet here two weeks ago where literal train cars in certain areas were being unloaded by individuals that were, I must have known what was inside said train car. So, yeah, theft happens. Things happen along those lines, whether it be rail, whether it be freight in a truck or what have you. And, yeah, I mean, Les, no one’s immune from that. I wish we were, but we don’t live in that world.
SPEAKER 07 :
Less and less so.
SPEAKER 06 :
And again, that product is going to find its way out into the marketplace. We were talking about Milwaukee Tools a moment ago as well. This is another thing to be careful of also. Might as well throw this out while we’re talking about it. You’ll go to Facebook Marketplace and you’ll look at somebody selling whatever, that vacuum we were talking about earlier. Also be careful of that. Chances are if it’s brand new… it walked out of Home Depot or Lowe’s or wherever somebody’s selling that particular product. It’s doubtful, if it’s brand new in the box, that somebody bought that and sold it. Again, the same sort of distribution happens in that world that Les is talking about, and the chance of some guy in his home, in his garage, having an inventory of Milwaukee tools is few and far between, let’s just say it that way. So if you’re finding there are situations where somebody gets a Christmas present or something along those lines, but even then, there’s returns that you can go take those things back. So typically, that type of stuff, brand new, on Facebook Marketplace, Craigslist, wherever, are going to be either counterfeit or stolen merchandise that somebody’s trying to sell on Facebook Marketplace. So the same thing applies to that that Les is talking about.
SPEAKER 20 :
Yep, I think the standard quote there, if it sounds too good to be true, it probably is.
SPEAKER 06 :
Good point, Pat.
SPEAKER 20 :
Common sense, pay the extra $10 and buy your own at Home Depot.
SPEAKER 06 :
All right, give us a call, guys, 303-477-5600. We’ll be right back. Drive Radio, KLZ 560.
SPEAKER 12 :
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SPEAKER 06 :
All right, we are back. Drive Radio, KLZ 560. You know, that whole conversation a moment ago about BG and the distribution of and where products come from and so on, I get questions all the time. In fact, I had a couple of questions yesterday on, you know, I’m going to do brakes on a particular vehicle. What, you know, what inside of the Napa line should I use? And by the way, I appreciate that question because at least it wasn’t I’m going to rock auto. You know, what line should I buy? Because my answer back would be none. because I wouldn’t buy anything there, not just because I’m tied in an app and they’re a great sponsor, but hey, I’ve got a fleet shop, guys. I can choose to buy product anywhere I want. I could buy from Rock Auto in my fleet shop and probably initially, keyword, initially save some money on a part. But in the end, am I? The answer is no. So even myself, as a fleet operator, where I’m doing our own work internally, I’m a Napa customer. I’m buying top-of-the-line Napa parts. I’m buying BG through the proper channels to do what we need to do on our own trucks and our services and so on. So here’s the reality. As a fleet operator, I… I don’t have an agreement with NAPA whereby I have to buy my product from them, my parts from them. I do because we want trucks that are going to be on the road over and over and over again, not break down, not have problems, not have to do that job again because it still costs us money in the end. And I want the best longevity possible, which you don’t get buying out of Rock Auto. Yep. All that makes sense. And I think for me, that’s a good testimonial because I literally I’m not tied in to buying anything from anybody as a fleet shop operator. I can buy from whoever I want, but we still choose to buy from Napa, much like the guys in this room choose to buy from Napa for their customers. Right. Right. You don’t want to do the job again, do you? No.
SPEAKER 10 :
You’re losing money if you’re doing it twice. Even if you’re getting paid for it, you’re still losing money.
SPEAKER 06 :
Yeah, because that second time around is never the same. You’re never getting the same money out of that. And customer satisfaction. They don’t want to come back either. It’s a lose-lose for everybody.
SPEAKER 20 :
Even if you get paid partially, it’s not a good situation.
SPEAKER 06 :
Now, along those same lines, this is another conversation, but this is why this doesn’t necessarily apply to BG, but it does on the Napa side. And this is something Pat and Steve can both talk about. It’s also why when you go into the shops that we’re affiliated with here at Drive Radio. you’re probably not going to get a price because Napa has lines in their parts lines. What I mean by that is they have a good, better, best, best, best. Probably four different lines. For example, if you look at a brake pad, there’ll be four different options or a rotor. There’ll be three or four different options on a rotor. These guys are not going to price you the cheapest rotor available because they know the same thing we just said a moment ago is true. So you’re going to get the top-of-the-line part knowing that your warranty and everything down the road is also top of the line. So even inside of the Napa line, you’re going to see a variation of price. So one of the things I always caution people on and used to have to do this from the front counter at my own shops is when somebody called up and said, well, I can get that done at such and such, such and such for such and such a price. And my answer back was, yeah, you probably can. I didn’t argue. Yeah, you probably can. My next question to them was, do you know what you’re buying? And then you’d get a question back of, well, what do you mean? And then I’d go through what I just explained a moment ago as to, are you comparing apples to apples? Because we’re using XYZ parts. We’re giving you this long-term warranty. We’re doing everything proper. When we do a brake job, we’re doing everything the way it needs to be done, including checking all the hardware, looking at the calibers. We’re flushing the brake system itself. We’re looking at all the hoses. We’re looking at everything else that’s involved in the brake system. And on top of that, we’re lubing the slides. We’re doing everything correctly. We’re cleaning everything off. We’re not just slapping pads and rotors on it and letting it go, which, by the way, a lot of shops can do. And so the value in the brake job… I just explained two different ways of doing a brake job that, yes, at the end of the day, both will stop the car, but one’s going to do it much more effectively and longer term than the other one, and, yes, you’re going to pay a difference in price. Did I explain that well enough?
SPEAKER 10 :
And the other thing is if I do work at my shop and there’s a failure, you know, possibly with a part, then you go to Pat’s.
SPEAKER 06 :
Oh, that’s true, too. Good point.
SPEAKER 10 :
They go run up to Pat’s if they’re within 30 miles, or I don’t know what the deal is, but if they’re up in Fort Collins and that fails, they can go to him and they’ll warranty it if it’s obviously a part failure. So we’ve got a network. That’s right. Yeah, great point. You buy that when you get that.
SPEAKER 06 :
My point was, especially when things are a little tighter, and they have been. The last administration, I’m not going to go to the political side, but it’s been tough for people. Inflation has chunked away at a lot of people’s paychecks and their ability to buy things. And trust me, we’re all very understanding of that. But I also know this. talking about as a fleet operator myself, skimping on some of these things in the end doesn’t save you any money. It probably costs you money. So be really careful when you get a price from somebody, and I’m not opposed to anybody shopping around, but just make sure that when you’re shopping around, you’re comparing apples to apples, not apples to oranges.
SPEAKER 20 :
So in these situations, I keep hearing my dad over my shoulder. He said, any job worth doing is worth doing well. And I ask our employees, you know, think of this car as if it’s your mother’s car. Do you want her in the cheapest brake pads? No, you do not. Do you want to be slapping those pads on without checking, as you said, the calipers, the lines, the connections? No, you don’t. So it does cost a little more, but it is peace of mind and security down the road.
SPEAKER 06 :
Well, let me go back to the BG side, Les, and with your product. And, yes, some of that can be product that’s being sold in the wrong manner, and it might be genuine BG product. On the same token, you could be buying counterfeit product and not getting even the same product that you would be buying through the proper channels, correct? Correct. In that case, you have no idea what you’re buying.
SPEAKER 10 :
Correct. Now, does BG still have a warranty if we install some of the products, like if we do transmission flushes and stuff? I know they’ve kind of changed it a little bit.
SPEAKER 07 :
It’s not a warranty. It’s a protection plan because warranty indicates that it would pay for everything. But we do have these tiered levels. If you get in with BG and you have an authorized service shop doing that service, if you get in before 50,000 miles, you get level one protection. Which, say, on the oil changes, you can get up to $6,000 towards a new motor or repair on that motor. If something were to happen. Okay. Yeah, but no limit on time or miles as long as you’re doing that at least every 10,000 miles.
SPEAKER 06 :
Gotcha. So, again, there are some… The protection with BG on that end of it, as Les just said, to Steve’s point, when it comes to the Napa side of the fence, there’s a nationwide – and this is a warranty on that side because, yes, it is protecting certain things that you buy for a certain amount of time depending upon – that item and all of that. And there’s a network of Napa Auto Care Centers coast to coast, what, 11,000 or so, Steve, am I right in saying that roughly?
SPEAKER 10 :
It’s a ton.
SPEAKER 06 :
I may be off on that a little bit.
SPEAKER 10 :
There’s generally one in every town.
SPEAKER 06 :
Yeah, it’s unlikely to even go to small town America and not find an auto care center there that wouldn’t be able to help you out. There are literally that many of them from coast to coast. So that’s partly why, not only reason, but partly why we’re teamed up with Napa. For me personally, I guess the reason we’re with NAPA and still are to this day is I personally have been buying parts from NAPA for decades. And I’m not exaggerating when I say that. Literally since even back in the dealership days when I worked at my family’s dealership. I mean, we’ve been a NAPA customer as a family for literally 50, 60 years. And I’m not exaggerating when I say that. NAPA has been around for a very, very, very long time. And the reality is I use their products even today personally because I believe in the product. The other thing about Napa, too, just a side note, a little mini commercial, I guess you could say. They’re one of the few companies that when you get into some of the older vehicles where it may be a little dicey trying to find something somewhere else, you can typically inside of the Napa line still find that part. Now, I can’t say that about every single thing that’s out there because some things can get a little dicey no matter what. But, you know, can you go in there and buy a set of points, for example? For, you know, a 1955 whatever. Yeah, you can still buy those types of parts. You know, cap, rotor, condenser, points, and so on. Can you still buy those parts? You absolutely can. And that’s another reason why, you know, we stay with the Napa line. On top of that, some of you may not know this. some of you that are even outside of the car world, NAPA has a fabulous small engine, fleet, over-the-road truck. I mean, you name it. They pretty much can supply most anything you need, even on some of the off-road machinery and things along those lines. They’ve got a full line of filters and products and things for all of that. Most of their stores have the ability to make you a hydraulic hose, for example. So some of you that are in that industry where, hey, all of a sudden I’ve got a fitting that blew off and I need a new hose made, most of the stores have the ability to make a hose for you, and, and, and, and, and we go. And then on top of that, not every store has it, but a lot of the stores even have their entire collision paint line where you can still get whatever you need on that end of things as well. One of the few, if not only, parts store chains that I know of that carry all of that under one roof you don’t find that very often so that’s that’s the biggest reason folks that we’re still teamed up with napa after all these years coincides with what we do with bg as well been with them for eons as well again i’ve been using their product personally for decades as well believe in those products fully so again i can’t say enough about both napa and bg if you guys have questions less how long you hang out with us I’ll be here for a while. I’ll probably stick around to the end. All right, so Les is going to be with us. So if you’ve got a question for BG, please give us a call, 303-477-5600. Patch Knight, again, from Alltech Automotive up in Fort Collins. Steve from Geno’s Auto Service with us as well. Guys, again, any questions you’ve got, you can text us. I’ll answer that as best I can as well, 307-200-8222. And our main line here, 303-477-5600. We’ll be right back. Drive Radio, KLZ 560.
SPEAKER 16 :
Still haven’t had enough? Go to drive-radio.com, email your questions and comments, download previous programs, and find lots of useful information, including your nearest Colorado Select Auto Care Center. That’s drive-radio.com. Thanks for listening to Drive Radio, sponsored by the member shops of Colorado Select Auto Care Centers. On KLZ 560.
