Join us on this episode of Drive Radio as we delve into the world of Paint Protection Film (PPF) with our expert guests. Discover how PPF has evolved from its early days as a simple vinyl bra to its current versatile applications on every part of the vehicle. Our hosts also share unique uses of PPF beyond cars, including home protection against daily wear and tear. Tune in as we answer listener questions and discuss the quality and advancements of modern PPF products.
SPEAKER 13 :
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It’s time for Drive Radio, presented by Colorado’s select auto care centers.
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Bop-a-da-bop!
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Whether you need help diagnosing a problem. I want to ask you a bunch of questions, and I want to have them answered immediately. Or just want to learn about all things automotive.
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Hey, how exactly does a positrack rear end on a Plymouth work?
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SPEAKER 12 :
And it is Drive Radio, KLZ 560. Thanks for joining us today. Myself, Dietze from ProTech Auto Shield with us today. Charlie Grimes, of course, our engineer, and Larry Unger is answering phones. Lines are open, by the way. Give us a call. We’ll get you taken care of very quickly here. 303-477-5600. You can text us a question as well. 307-282-22. But good morning, Dietze.
SPEAKER 14 :
Good morning.
SPEAKER 12 :
Thanks for joining. Normally, Roy is with DITSA, but he had some other things today that he had to take care of. And not fun stuff, by the way. So Roy’s doing things that none of us enjoy doing. So he’s doing some things that he has to do family-wise. So I appreciate him, though, normally being here. But you’re more than capable of handling things. Of course. You do a great job. So any of you that are out there listening, I just had somebody even text in talking about PPF, which… Really quick, PPF. I get this question quite often. I was texting somebody, I don’t know, a week or so ago on PPF, and they were like, okay, what’s PPF? Paint Protection Film.
SPEAKER 15 :
Yes.
SPEAKER 12 :
We always called it clear bra back in the day because that’s kind of where it started from. All the way back in the day, and I used to sell these, they used to make the vinyl front bras. And that was where it originally started. And a lot of you that are older remember those days where if you had a vehicle, especially a lot of the rounded-nosed cars, Porsches and so on, you could buy a front-nose bra for those. I sold a ton of those back, gosh, late 80s, early 90s. Sold a lot of those. Well, then companies started to figure out that, wait a minute, we can take, at that time, some of the manufacturers were using some quote-unquote vinyl-type product as a chip guard, On some of the fender well, front of the fender wells and so on. And then I guess somebody got the bright idea of, OK, wait a minute, if we are doing it there, why can’t we do it in some other places? Well, then they started to do just the nose of vehicles. And that’s where the clear bra, quote unquote, that’s where that terminology came from. Well, then the industry started figuring out, well, wait a minute. We don’t just have to limit it to the nose. We can do the whole front end. We can do the whole car. We can do door sills. We can do mirrors. We can do roofs. We can do the side of a truck bed, the tailgate. You know, we can paint, you know, we can protect the paint in a lot of areas. Indeed, a part of that is because the material, the product itself, as time went by and still is, kept improving and improving to where it gave you guys a lot more flexibility, right? Yes.
SPEAKER 14 :
Yeah, now you can do windshields.
SPEAKER 12 :
Okay, so point being, there’s really not much you can’t do. In fact, I say this all the time, probably don’t say it enough. In the studio here, we’ve got a couple of corners on some walls, and depending upon how careful or not some people are, The chairs have a tendency to bang into the wall. So not long ago, the studio was all painted. The station did a bunch of things here, did the carpet and so on. We did the walls and so on. So I, being the particular person that I am, I spend more time in this studio than anybody that’s here at KLZ. I didn’t want them getting banged back up again. So I got Roy and Dietze to get me a little sheet of PPF and I actually cut them and I’m looking at them right now. So I actually cut them and put them on the parts of the wall that typically would get banged up. The mistake I made. So those of you listening, the mistake I made is I use the shiny clear bra because they are the shiny PPF because they make different PPS. We’ll talk about that. Yeah. I made the mistake of using the shiny so you can kind of see where it’s at. I should have used a matte finish, which they make, PPF. You never would have seen it. It would have just blended into the wall. It doesn’t really matter. Most people never notice it. I know it’s there because I’m the one that put it on. But my point is it has saved these walls where normally even by now some of that paint and stuff that had been put on, the chairs would have banged and chipped and taken some of that off. Dietz and I both are looking at it right now, and the PPF is solid enough that even in that particular situation, even internally, so let’s say you’ve got an area in your home where something normally gets banged up or your kids’ greasy fingers get on something all the time, you can PPF a lot of different things. It doesn’t just have to be your car, is my point. That’s how good the material has gotten, right?
SPEAKER 14 :
Yeah, I mean, I even have it on my laptop, my phone.
SPEAKER 12 :
Let’s just say that the list is endless as to what you can do with it. And I should ask you this too, Dietze. Just like anything else, there’s different qualities, thicknesses, colors now. You can even do colored PPF, right?
SPEAKER 14 :
Yes, yes, yes. So just like anything. There’s different qualities, there’s different brands, there’s different, what I mean quality is the lifespan of it.
SPEAKER 12 :
Okay. Thickness, is there a difference in thicknesses on some of it or does that come down to the quality of it?
SPEAKER 14 :
It comes down to the quality of it. Some of them have like a self-healing top coat, some others don’t.
SPEAKER 12 :
So if they get a Nick rock chip, something like that, it’ll self-heal?
SPEAKER 14 :
Yes. Yeah. So if you have you get like, I don’t know, let’s say there’s a lot of wind and you get blasted with all kinds of dirt. All those micro scratches will self heal.
SPEAKER 12 :
Okay, so again, for those of you that are listening where you’re looking at buying a new car or you’ve already got one and you want to try to protect it or you’ve got a classic car even and you want somebody that still takes that car out and uses it and drives it and so on, you may have questions along those lines. We’ll talk about ceramic coating today as well, along with window tinting. That’s always a big topic that comes up when Dietz is here. We’ll get into the window tint end of things as well. So again, lines are open. Any questions you’ve got, we can answer whatever that is. It doesn’t have to just be on the The detailing, paint protection, all of that end of things. Any car question at all, we’re here to answer. 303-477-5600. Question of the day. This is kind of a follow-up to a question we asked probably a month or so ago. And that question back then was, tell us one of the jobs you hated the most. So dovetailing into that, today’s question of the day is, tell me your first job where you really learned something. Okay, so tell me your first job you really learned something. That’s the question of the day today, 303-477-5600.
SPEAKER 14 :
I used to work at an e-commerce company.
SPEAKER 12 :
Oh.
SPEAKER 14 :
Yeah.
SPEAKER 12 :
Really? I didn’t know that.
SPEAKER 14 :
Yeah, I learned a lot.
SPEAKER 12 :
I’ll bet.
SPEAKER 14 :
Yeah, I don’t really like buying online anymore.
SPEAKER 12 :
Because of that?
SPEAKER 14 :
Yeah, because of that.
SPEAKER 12 :
Because you understood all the back end of things.
SPEAKER 14 :
Yeah.
SPEAKER 12 :
Okay. So there we go. So give us a job where you first, you know, give us that first job where you really learned something. It might even be something that you still utilize today. I’ll give you some examples in my world. But those of you listening, that is our question of the day. What’s the first job where you really learned something? 303-477-5600. You can text us as well. And I’ve got a couple of messages. I’ll get to those in a moment. 307-477-5600. 207-282-22. 307-282-22. Got some news things to talk about as well today. But whatever it is, please give us a call. Drive Radio, 303-477-5600. We’ll get the lines going. Lines are open right now. Call us. We’ll get you answered. We’ll come right back here in a moment. This is Drive Radio, KLZ 560.
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SPEAKER 03 :
Yeah, this is Ed in Los Animas. Make people aware when they buy a new car. They ought to check one thing that the dealer does not tell you. And they say we should read the sticker before we buy it. It’s a spare tire in the trunk. All they give you is an inflator. What do you do if you have a blowout at midnight somewhere on the road? You can’t get nobody. Our tire separates from the rim. You can’t do it. So you need a spare tire. And they say, well, you should read the sticker. And then who’s going to read a sticker about a spare tire when you buy a new car? Nobody. You take it for granted. You take it for granted. And I talked to a number of calculus people. And none of them were aware, and they said, well, I’ll check my car. And all of them come back and call me and said, no, we don’t have one. We have an inflator. And the dealer said, well, you should read it. And the dealer said, we assume they’re there, but you’ve still got to check the sticker.
SPEAKER 12 :
No, that’s a great point, absolutely, because there’s a lot of them, Ed, now that don’t.
SPEAKER 03 :
Yeah, don’t need to give you a donut.
SPEAKER 12 :
You’re right. You’re correct. You’re right in that.
SPEAKER 03 :
So I had to go and buy one. They said it was GM’s fault. The dealer said… It’s GM’s fault. They don’t put them in there no more.
SPEAKER 12 :
A lot of them do not. It’s not just GM. There’s a lot of manufacturers that do that.
SPEAKER 03 :
Well, yeah, that’s why all new cars. I’ve checked. People own foreign cars. It’s the same thing. That’s right. You’re correct. I just want to tell people, before you buy it, check with the dealer and make them get you. I wouldn’t have bought the car. I would have said, you give me a donut back there or some kind of sour. I didn’t know that. Good point. Great point, Ed. But it’s just a principle of things. I could afford a $100 tire, but I had to buy one. But still, just a point.
SPEAKER 12 :
I can’t blame you. Fully understand.
SPEAKER 03 :
I appreciate that, Ed.
SPEAKER 12 :
Thank you very much. In fact, that’s true even on certain used cars. If that’s something that’s of importance to you, which it is to most, if that’s something that you need to take care of, make sure you’ve got that Dialed in. Absolutely. So, no, thank you for that. Okay, I had a question. This is more for you, Dita, and that is you had mentioned the paint protection film, and it’s not exactly PPF for windshields, but explain what you’ve got when it comes to the windshield, because I know you guys have been testing some things along those lines, so talk about that.
SPEAKER 14 :
Yeah, so it’s still fairly new, so the technology is not… completely there yet as the pain protection film uh most companies have like a warranty of one year to 18 months okay um and it works the same way as the pain protection film so it’s it helps prevent rock trips now if you get hit with a rock big enough it’s still gonna it’s not bulletproof it’s still gonna cause a little star on the On the windshield. But, I mean, it works. I’ve seen it work. My brother actually got hit with a pretty big rock, and it didn’t completely destroy his windshield.
SPEAKER 15 :
Okay.
SPEAKER 14 :
He still has a little star on it, but we removed the windshield protection film. We put another one on it, and he didn’t really have to get the chip repaired. And it’s still going strong after, I think it’s been like six months now.
SPEAKER 12 :
Good to know. All right, here’s a question that came in as well. This one I’ll handle. How does PPF affect the value of a classic car? So let me – this is going to be a little entailed here or a little involved, so let me explain. Number one, not going to decrease the value of that car at all because it can be taken off. So PPF can always be taken off. Now, where you’ve got to be a little careful is, depending upon the condition of the paint or who painted it, that’s where you’ve got to be a little careful on the PPF because – If it’s a little bit of a subpar paint job, which sometimes happens, sometimes guys can just bang out a classic car. They didn’t do a great job painting. That’s where you’ve got to be a little careful because the PPF is adhesive. And if you don’t use high-quality PPF and you go to take that off, you could pull paint off with the PPF. So that’s the one thing you’ve got to be careful of on a classic car. Outside of all of that, will it detract from the value of the car? No. In fact, in most cases, it would probably add some value to the car because you’re protecting what’s there. Now, where I think it’s really an advantage is where, for example, you’ve got an older vehicle. classic car, it might have original or close to original paint, and you want to keep that there. But you don’t want to go through the whole patina process and all of that because that changed the entire look of things. But maybe you want a little more sheen to that paint because it’s lost some of that over the years. What Pro-Tech can do, Dietze, Roy, and the guys at Pro-Tech Auto Shield, they can do some minor paint correction. You don’t want to do a ton to that because you want to keep the original look and feel of the car. But the PPF, if you use the shiny PPF, you’ll get some of the gloss look back to that original paint that might have lost some of its look. So you can actually bring some of its brilliance, quote unquote, back to the paint that may have been lost over time by doing the PPF and protecting that paint that’s there as you drive it or if you’re at a car show and it’s sitting out or whatever the case may be. So there are some benefits along those lines, but that’s where you really need to sit down, have a conversation with the folks at ProTech, have them look at this. This is one of those things you can’t do over the phone. They’re going to need to look at the vehicle, figure out exactly, and this is where they’re experts, and this is where I will give them a plus over a lot of other folks in their industry. So other folks that are doing detailing and PPF and window tint and so on. Most of those folks, and I’m just going to say it straight up, and I’m not saying this just because Dietz is here. This is the truth because I know this. Most don’t have a lot of collision experience, collision center experience, meaning they may not exactly know what to look for with that paint to know what to do with the PPF on top of it. The guys at Protech, because Roy grew up in the collision center world. knows full well what to look at when it comes to the paint, and even Mike, who’s there, both between all of them, they know what to look at on the car with the condition of the current paint as to what you should do next in regards to wrapping, PPF, all of that, where, again, I’m going to tell you, most folks in that industry don’t have that experience. Am I saying that correctly?
SPEAKER 14 :
Yeah, yeah, yeah, yeah.
SPEAKER 12 :
Because you guys do.
SPEAKER 14 :
Yeah, and a lot of people think that a paint job is…
SPEAKER 12 :
just a paint job no but it’s not no that’s like saying all flooring in a home is the same as all flooring in a home yeah no it’s not yeah there is a huge difference in how all that’s done and especially on a car there is everything from however things done underneath you know what was the prep like what quality of paint was actually used how much paint did they put on and the idea with paint on a car is the little amount and still get the color you want and the quality you want at the Gone are the days of putting on coat after coat after coat after coat. We’ve learned through the years that that really doesn’t help you at the end of the day. You want to be as thin and yet have as much depth as possible when you go to do a paint job.
SPEAKER 14 :
And I actually just recently came to the understanding that even if you don’t have OEM parts and you use other parts, the painting is different, too.
SPEAKER 12 :
Absolutely. So there’s a lot to that end of it. But going back to the classic car end of things, are you going to devalue the car in doing paint protection film on the car? No, you will not. And in some cases, you might actually add some value to the car by doing so because of the reasons that we just stated. So, yeah, that’s one of those things where. they can definitely at ProTech Auto Shield help you with those decisions. Because a lot of you guys listening, you do have classic cars. You’ve got those questions. And these are great questions, by the way. A question also came in. It has to do with the oil in my vehicle. 2001 Chevy Silverado 2500 HD with 125,000 miles. It only had conventional oil in it, which is getting harder to find. What kind of a problem would there be changing to synthetic? None. Zilch. This is Stephanie that sent that in. Stephanie, none. You can switch over to synthetic all day long. Anybody that would tell you otherwise doesn’t understand oil, doesn’t understand the engine side of things as well, and in fact is still living in yesteryear where a lot of old guys back in the day would tell you even, they would even go as far as to say, if you always ran Quaker State, you got to run Quaker State. You can’t even switch to Pennzoil or Valvoline or Mobile One because none of that is true. You can go back and forth even. You could run synthetic one change and go back to standard the next change. I’m a synthetic fan personally. It’s one of those things that for the last couple of decades I’ve become a firm believer in. In fact, I would go as far as to say I don’t think conventional oil for all of the vehicles that are on the road today, the average age of the fleet is about 13 years of age. In my opinion, every one of those vehicles needs synthetic oil. Why we still sell standard oil? anymore is beyond me because we shouldn’t be we should be selling all so you know full synthetic so in your case you you can switch over to synthetic on the diesel with no problem whatsoever in fact i would highly recommend that you do so thank you by the way that was a great question uh what’s the difference Great question. There was a video one of you sent me this last week on somebody criticizing synthetic oil, saying that all synthetic oil is not all synthetic oil, that true synthetic oil is made from natural gas and it’s not made from actual crude oil base stock. That’s not true either, by the way. You can get synthetic oil two ways. The biggest difference between synthetic oil and conventional oil is the molecular structure of the oil. So with full synthetic oil, they have lined up, quote-unquote, the molecules to whereby they are more uniform, more in line is probably the best way for me to say it, than standard oil. So they’ve changed the molecular structure of the base oil. They’re still putting in additives and so on, and then the weight and the viscosity and all that comes into play. But the base oil stock itself in full synthetic is more – I can’t say man-made because all oil is quote-unquote man-made, but they’re controlling the molecular structure of the oil in a more consistent manner with synthetic oil than they are with regular conventional oil. So meaning that your protection and how the oil works and so on, how it handles heat and all of that is much better on the synthetic side than it is on the conventional side. In blended oil, for those of you that might ask that question, It’s simply them taking about a four to one. They take four parts conventional. They throw a quart of, so it’s like four quarts conventional. They throw a quart of regular synthetic in it. That’s blended. It’s not even 50-50. It’s literally like three, four to one is what they do with blended oil, meaning I would never use it. It’s a marketing tool. It’s like the good, better, best. That’s all they’re doing with a synthetic blended oil. In my opinion, it shouldn’t be on the shelf either. So I am a full synthetic person. But back to the video somebody sent me this week. Am I concerned about it coming from base oil stock or natural gas stock? I am not. I don’t really care one way or the other. I’ve been through that process. I’ve been through refineries. I’ve watched how this works. And at the end of the day, to me personally, it doesn’t matter whether it’s coming out of oil stock or it’s coming out of natural gas stock. The preference, of course, is the natural gas side because I think they can control it even a little bit better and a little bit higher quality. But at the end of the day, does it matter to me personally? No, it does not. Now… All that being said, you still need to change oil. You still got to use a high quality filter. You can use the highest quality oil in a crap filter and you’re no better off. You can use high quality filter, high quality oil and go way too long in an oil change and still not be doing it correctly.
SPEAKER 14 :
I learned that the hard way with my first car.
SPEAKER 12 :
Yes, so even though you’re using high-quality filter, high-quality oil, we still need regular oil changes. And for most vehicles today, especially with direct injection, which the majority of vehicles on the road are, you need to be doing an oil change every 4,000 to 5,000 miles max. In other words, most cars on the road, 4,000 miles is a good round number to use. The diesels, it’s a little different because you’ve got a lot larger oil capacity. So going back to Stephanie and a Duramax, you can go longer than the 4,000 to 5,000 miles in that particular case. And that one I don’t want to get specific on because it depends on how you’re driving, what you’re driving, how far you’re driving, the load you’re carrying, all of that. That’s more specific on an individual basis, but in general rule for direct injection engines, that 4,000-mile mark for an oil change is about where you need to be on that. So that’s kind of a quick explanation of synthetic oil versus non-synthetic, and I am just a big believer in synthetic with a high-quality filter, and that’s the best way to do it. Somebody said also, first job I learned, many habits and rewards of providing good service. And that was as a paper route as a preteen. You know what? That was my first job. I was a paper. I had a paper route. I was a paper boy. And I think I can say the same thing. So my first job I learned that you still got to get up no matter what. You got to get the paper delivered on time no matter what. You got to do it no matter what the weather’s like. You got to go out and collect so you can get paid so you can pay for your papers and actually stay in business because otherwise you go out of business because you don’t have the income in to actually handle things correctly. So I learned a lot as a paper boy. responsibility. You’ve got to have some tenacity. You’ve got to be able to still go up and collect. And if you want a good tip, you give a higher quality service and, and, and, and I learned all of that at, you know, nine, 10 years of age, which I’m thankful that my, and that, by the way, wasn’t by choice. My dad basically said, here, you’re going to go do this paper route. And I’m like, OK, well, I guess I and I liked working and I like doing things even at that young age. It wasn’t a big deal to me. I didn’t balk at that. In fact, I was thankful to have it. And I did that paper out for almost, I want to say, three years and then started working full time in the family business at that point. So kind of had started working at that age and. worked on. And I’m like you, whoever sent this in, thank you. I did exactly the same thing, learned the same thing. And I wish we had that ability to do paper routes again for a lot of young people. But as you all know, there’s not too many papers delivered. And even the ones that are done much differently than what they used to be. But I think paper routes for young people are a great way to get them started. So that is the question of the day. Give me your first job that you actually really learned something. Myself and Dietze from ProTech Auto Shield will be right back. Keep sending in questions or call in. Lines are open, 303-477-5600. This is Drive Radio, KLZ 560.
SPEAKER 13 :
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SPEAKER 01 :
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SPEAKER 08 :
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SPEAKER 13 :
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SPEAKER 12 :
And we are back. Drive Radio KLZ 560. Myself, Dietze from ProTech Auto Shield with me today. Larry Unger answering phones, of course. Charlie is our engineer. And if you’ve got questions, give us a call. We’ll get you right on air, 303-477-5600. Jerry in Arvada, you’re next. Go ahead, Jerry.
SPEAKER 04 :
Yeah, good morning, John. I’ve got a question. Maybe you could help me. I’m looking for somebody that can repair my Napa floor jack. Any ideas?
SPEAKER 12 :
Is it leaking or what’s going on with it?
SPEAKER 04 :
Well, it won’t hold a load. It’s not leaking. I thought it was air-bound, and I purged air out of it like you’re supposed to, and that doesn’t seem to work. And I talked to the Napa store, and they didn’t have any answers. And I said, well, it don’t sound good.
SPEAKER 12 :
Not as many guys around fixing them as there used to be. So here’s my next question. What ton jack is it?
SPEAKER 04 :
It’s a two-ton jack.
SPEAKER 12 :
I mean, honestly, Jerry, Napa guys probably can tell you this. You could probably, and I hate to do this because I’m not a throwaway kind of a guy, but you could probably buy a new one cheaper than you can fix the old one for.
SPEAKER 04 :
That’s exactly what I found out. I got some phone numbers from hydraulic and pneumatic service guys, and they say we charge $100, $125 an hour.
SPEAKER 12 :
You can buy a jack for that.
SPEAKER 04 :
Yeah, but they’re all China chung. You know, everything’s made in China. I just shouldn’t have this one because it was made in the United States, but it don’t work that way.
SPEAKER 12 :
Now, you can buy the higher end like Carlisle and so on, but you’re going to spend $400 or $500 to do that versus $150 or so on the lower end jack.
SPEAKER 04 :
Yeah, I mean, for example, they’ve got a gear wrench. I don’t know who makes it. I don’t know where. I shouldn’t say that. I don’t know where it’s made. Three and a half ton, 200 bucks. You can’t fix yours for 200 bucks. That Napa?
SPEAKER 12 :
That’s Napa. They have a gear. It’s a monthly special. I’m just looking online right now. They’ve got their monthly special. It’s normally $370. It’s $170 off. It’s a $200 gear wrench, three and a half ton. Low profile, by the way, which for a lot of you listening works really well for a lot of these cars that are a little bit shorter. Actually, as I’m looking at that, that’s a great buy on a Jack.
SPEAKER 04 :
Yeah, I looked at Harbor Freight and some of them. They just don’t impress me. I look at this thing that’s The one I got steel, it’s heavy, it works great, but now I can’t get it repaired.
SPEAKER 12 :
I hear you. Now, this one from Carlyle, or from GearWrench, I should say, sorry, not Carlyle, but GearWrench, I’m looking at it, and this is a pretty, I mean, I’m looking at it, I haven’t felt it, but knowing the GearWrench product like I do, this will be a solid jack. You won’t have any issues with that.
SPEAKER 04 :
Well, I’ve got some gear wrenches that work really well. They’re in the United States, the ones I have are.
SPEAKER 12 :
And, again, I don’t know where this one is made. It’s not saying on here. I can’t see exactly where this one is made. Let me scroll down here a little bit and see if I can’t figure out exactly where it’s made. It does not tell me where it’s made. I don’t know.
SPEAKER 04 :
Okay, so this is in Napa?
SPEAKER 12 :
This is at Napa. This is their monthly special. So this is their gear wrench, 3 1⁄2-ton, low-profile floor jack, $200.
SPEAKER 04 :
Well, I’ll check it out if it comes to that.
SPEAKER 12 :
Yeah, I mean, after looking at this, I might buy one. That’s a pretty good deal, actually, right now. I’ll be honest with you, Jerry. It really is.
SPEAKER 04 :
Yeah, I’m going to keep looking because I hate to give away the one I have. I got some talk to some of my buddies, and they’re making some phone calls about some retired guys that still might do it. And I said, well, I just assume. I don’t care if they’re doing it in my garage as long as they get good parts and good labor.
SPEAKER 12 :
Yep. No, I hear you. Absolutely. Absolutely.
SPEAKER 04 :
All right. Thanks for your help, John.
SPEAKER 12 :
You’re very welcome, Jerry. Thank you. All right. Good friend of mine. Actually, Paul Toyaxis just sent this in. Paper out. Learn three things. Keeping track of money in and out. Yes, I did the same. I did. And you learn that pretty quickly when you have a paper out because if you don’t get the money in, you see the money going out and it doesn’t work really well. How to do sales. Yep. And then how chicken some people could be. In other words, when it comes to collecting, yes, some of them don’t want to show up at the front door to actually pay you. That’s the other thing I learned back in the day. And I learned when to collect. So, for example, this was me. This is what I learned. I always collected at dinnertime. because I knew they were home. And I knew they’d want to get back to doing whatever they were doing in dinner time. And no, I didn’t want to interrupt. And I didn’t do all customers this way because some customers are really good. They were no problem paying. You could go there any time of day you wanted to, Sunday afternoon, Saturday afternoon, whatever, collect, it’d be easy. But there were others that I realized that if I was going to get paid and get it done quickly, I had to do it at dinner time, which stunk because it was also my dinner time. But you had to go out and get collected and get all that done because if you didn’t get collected, you couldn’t get it done immediately. So in turn, I learned at that point in time how to get that done at that time. That make sense? And that’s how you do it. Those are some of the things that you learn when you’re young. So thank you, Paul, for that. I appreciate that very much. Okay, back to another question on the windshield paint protection. Okay, on the windshields, is it called PPF or is it called something else?
SPEAKER 14 :
WPF.
SPEAKER 12 :
WPF. Windshield paint protection film. Because it’s not made the same as regular PPF, right? It’s slightly different, yeah. Because the windshield wipers would scratch regular PPF and so on, right?
SPEAKER 14 :
Yes.
SPEAKER 12 :
So it’s a heavier material evidently, right?
SPEAKER 14 :
So again, it’s fairly new right now. So they’re still working on the technology of it. So from the different brands that we’ve tried, some of them do get scratched. Some of them don’t get scratched that much. But they’re still struggling with that.
SPEAKER 12 :
Yeah, because I would guess that would be the hardest part. And the other thing I would guess is in you guys’ world, you’ve got to start with fresh. You put that on, you’re going to start with fresh wipers because if the old wipers are somewhat bad, it’s going to do nothing but just make that film even that much worse, right?
SPEAKER 14 :
Yes, and it’s recommended that you clean them regularly and that you replace them regularly to minimize all that scratching.
SPEAKER 12 :
How does it work with all of the rain and snow and all the other stuff we have around here? Have you gotten through a storm or through a full winter yet to know?
SPEAKER 14 :
Yeah, so, so far, one of them, the one from Expel has been the best. But, yeah, they’re still not top-notch yet.
SPEAKER 12 :
Okay, good. So, still in process. Steve, go ahead, sir. You’re up. Good morning.
SPEAKER 05 :
Morning, Steve. Yeah, quick question. The first and princess baby mama, King Soopers… Local had a gal smack into her right rear. And she’s like mid-30s. Three kids would not exchange information on either driver’s license or insurance. So fast forward, our insurance on that is USAA. And they said, well, take the thing to Caliber, get the numbers, call us. We did. And they said, okay, take it into Caliber, and we will pay. And she takes it into Caliber after getting around the car, and they go, huh, we’re just going to total it. And, you know, it’s like a $2,500, you know, that rear bumper on the C300. It’s all the way around where they all are now. And a couple questions arise. They could have made that decision earlier, number one. Yes. Which would have saved a week to get another car. And it just seems to me really a screwball. And number two, as you know, the cops won’t show up on private property to do anything. We’ve got to fix this thing. Now, okay, if you show up and you have a fender bender – and you refuse to share license and insurance, then there may be other stuff going on. You know, active warrants, God only knows. So we’ve got to fix this thing. It’s just nuts.
SPEAKER 12 :
So along those lines, by the way, this is something that I have a little bit of experience with. So for those of you in the future, if you’re ever involved in something like this, almost every, I mean, rarely does somebody not have their cell phone with a camera on it. So, Steve, you can always take a picture of the license number of the vehicle that ran into you, and your insurance company can track down that owner through that. You don’t have, I mean, now it may not be the driver. At that time, somebody else could have been driving that particular vehicle. But insurance follows the car anyways, not the driver. So for all of you, if you’re ever involved in something like this, first thing you do without even asking for the information, because to your point, Steve, they may not be willing to give you that and they may not be forthright in doing so, just take a picture of the license number, make sure it’s good and clear, and your insurance company will handle the rest. Especially if it’s their fault. And take a picture of everything else that happened to prove it was their fault.
SPEAKER 05 :
I’ve trained her, and that’s all she has is a copy of the car license plate. And we gave it to USAA. But, you know, there’s got to be a better way here. Normally, if you fail to have or fail to share on private property, your license and insurance are pretty minor fines if you show up on court with a license and with insurance. So oftentimes there’s other stuff going on. But it’s just like a mid-30s gal. three kids. So there’s probably some other stuff going on there, too. And it seems like there’s got to be a better way. I know the cops don’t like to show up. In fact, they won’t show up on private property to do anything resembling a report. But that’s all we got. We submitted the picture to USAID. Stay tuned. But my question is, this seems kind of bizarre in that it’s a C-300 17. My question is, Okay, we did what USA asked, got the S with no caliber. They said, fine, take it there, and we’ll get you a round card. Did all that, and then all of a sudden they said they’re going to total it.
SPEAKER 12 :
Yeah, I would have thought they could have done that on the front side, based on pictures and other things you probably gave them anyways. Exactly. Yeah, I can’t argue. Normally, USAA, by the way, have no complaints. Normally, it’s a really good insurance company, so it’s odd that they did this. Now, the other question I would have is, did they go after and try to track down the other participant in all of this, or what did they do there?
SPEAKER 05 :
Stay tuned. I’ve asked. Don’t have an answer.
SPEAKER 12 :
Okay. Because to me, that needs to fall back on them, not you.
SPEAKER 05 :
Yeah, because, of course, if they can find out, they’ll want to subrogate. Right. But I just do not understand this whole operation when they say, okay, fine, thanks for the numbers, the caliber. Caliber’s acceptable.
SPEAKER 12 :
What do you think the car’s worth, Steve? It’s probably worth like eight or nine. Because this is another one of those where call Burke Payne at BP Appraisals and find out exactly what the value of the car is worth. Have him work with USAA and try to figure out exactly what to do here, because my gut feeling is that car is far from being totaled.
SPEAKER 05 :
I suggested that to the person, Princess Baby Mama, and she did not do that. But you can only go so far.
SPEAKER 12 :
I hear you. Yeah, I hear that. Well, for those of you listening, that would be the way to do this because Burke can make sure that things are represented and handled correctly and all of that.
SPEAKER 05 :
I suggested BP appraisals. But if you ever want an exciting 29 years, marry into an Iranian family because it’s moderate to severe turbulence for 29 years.
SPEAKER 14 :
So from my experience working with the collections and centers, sometimes, like, if you just got in a car crash, you take pictures and everything, they’ll give you, like, an estimate for that. But once they start pulling the vehicle apart, there’s more damage inside than what you would be able to see.
SPEAKER 05 :
Well, sure. But, I mean, looking outside visually, it’s pretty minor damage on the right rear bumper something. Right. And my question is, would Caliber, once the insurance company, late, discovered they were going to tow it. Are they going to fix that thing and resell it?
SPEAKER 12 :
No. In that case, it’ll go to Copart probably. That’s where most wrecked cars go is Copart. That’s why they’re a huge billion-dollar company now. All those cars go to Copart. They figure out what to do with it. Usually they’re auctioned back off. Somebody else fixes it or it goes south of the border or whatever the case may be and off it goes. And Copart handles most of that for the insurance companies.
SPEAKER 05 :
Well, last question. Last question since we were going to fix it. And now, if you go ahead and fix it, is it going to come with a salvage title for just minor rear-end damage?
SPEAKER 12 :
Yes. If they have officially totaled the car, yes, it’ll have a salvage title now. I guess I don’t understand that for a minor fender. And that’s where the birth pain can come into play by saying the car is worth more than this. It’s not a total. We don’t want it total. We don’t want a salvage title. And that’s where he can come in and assist with all that.
SPEAKER 14 :
Yeah, so from what I understand, most insurance companies, if the repair reaches about 80% of the total cost, they’ll total it.
SPEAKER 12 :
And that’s where Steve getting Burke to give an official appraisal, say the car is worth more than, in your case, it’s got to be worth more than $4,000 to total, because if it’s over that, it’s not total.
SPEAKER 05 :
Exactly. The total was like $2,800.
SPEAKER 12 :
Yeah, and if the car is worth $70,000, that’s not a total, not even close.
SPEAKER 05 :
Yeah, I do not understand why they’ve already approved their repair, we take it in, get a rental car, and they go, on the way, right after it gets dropped off, they go, we’re going to total it.
SPEAKER 12 :
Yeah, yeah. Well, and that one I don’t have an answer to, no more than you do.
SPEAKER 05 :
All right, well, thanks for your insight.
SPEAKER 12 :
No, thank you, Steve. I appreciate it. And, yeah, that’s another one of those where Burke Payne on the front side of those sorts of situations can really be an aid to all of you listening. He’s on our website as well, BP Appraisals. It’s at drive-radio.com. All right, we’ve got another segment. We’ll come right back in this hour. Don’t go anywhere. Myself and Dietze from ProTech Auto Shield, Drive Radio, KLZ 560.
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SPEAKER 12 :
And we are back, Drive Radio, KLZ 560. And back to Steve’s comment a moment ago, and we talk about this some on this program, although probably don’t talk about it enough. The statistics will show you that the majority of accidents, not totaled accidents like what Steve was talking about, but most accidents happen in parking lots. Private property. And in a lot of cases, in some cases, it’s weird because I have seen cops show up in some cases, although typically that’s not something that they’ll get involved in. This is where you got to take a lot of pictures, try to exchange information and so on. And be really careful on that, because there can be situations whereby if you don’t take good pictures and things like that. you’ll find the other party blaming you for something that was clearly their fault.
SPEAKER 14 :
Yeah, that’s exactly what happened to me.
SPEAKER 12 :
Dietz and my wife had a similar experience not that long ago. The other party will shove that off onto you for who knows what reason. and they will accuse you of doing something that wasn’t your fault so take lots of pictures prove exactly what happened and most people don’t have dash cams but if you have one this is where they really come in handy because they can really show exactly what happened but typically speaking a lot of accidents happen because two people are backing out at the same time or somebody’s backing out somebody’s coming down the aisle or whatever the case and And stuff happens. And, again, that’s where you really have to be sharp. Take lots of pictures. Sometimes the other party, like in Steve’s case, will not give you their information for whatever reason. Okay, fine. If you can get a picture of the VIN number, if you can get a picture of the license number, all of that really does help. And the reason I say get both, if you can, is because sometimes license plates can find themselves on cars that they didn’t belong on, depending upon who’s actually driving. And I’m not saying everybody’s this way. There’s some accidents happen. That’s why they’re called accidents. But I also know that, you know, what’s that old saying? Trouble just sort of finds people that are in trouble. You know, it’s just one of those things where, yeah, if you’re somebody driving the car and you’re not supposed to be in it in the first place and maybe it’s not even legal and you took plates off of another car and stuck them on that car and you get where I’m going with this. Yeah, that’s where you’ve got to get as much information as you can. And a VIN number is one of those things that… It does stay with the car. License plates, as you know, can be bolted on and off of different vehicles and can get jumped across cars and so on. And yes, that’s very illegal to do, but it still happens. So my advice is if you can get a picture of the plate, the VIN plate that’s up underneath the windshield, do so. Get as many other pictures as you possibly can. Try to document and record as much as you can. including as soon as you get out of the car, hit the record button, even if it’s just audio. If you can video it, even better. But even getting audio tape, audio recording, it’s not tape anymore, but audio recording of that interaction of that other person in that particular situation, get as much information as you can to protect you. So in other words, you get out of the car and the other person is apologizing. Well… they’d only be apologizing if they were the one at fault. So start recording and have a lot of that information because stories will change. Trust me on this. Stories will change as they start figuring out how this is actually going to work with their own insurance company costs and so on, deductibles, you name it. And stories will change shortly thereafter, and this is the other thing that happens. Stories change when other family members and or other parties start to get involved. i.e., the wife backs out, runs into somebody, and all of a sudden the husband’s mad, and the husband’s now involved, and now the story starts to change because he doesn’t want to turn into the insurance company, and, and, and. That’s where it’s really important to document as much of this stuff as you can, including even the audio sides of things to make sure that you’re covered because stuff changes. Yeah. Doesn’t it? automatically it shouldn’t but it does occasionally you’ll find that person where yes they’ll you know they’ll fess up and you know they’ll admit it and it all goes smoothly and it’s all good and you change information and there’s no problems but nine times out of ten you’re going to find that, yeah, that’s all the way it is today in the parking lot. But tomorrow or Monday, because today’s Saturday, so tomorrow or Monday, Sunday, Monday, stories have changed. And what’s being told to the insurance company even has changed. And now all of a sudden what you thought was going to be pretty easy, you’re now the bad guy. And the other insurance company is now coming after you to pay for damage on the other car when, in fact, it was their fault in the first place that it actually happened. And you don’t have a leg to stand on unless you do the things that I’m talking about. You’ve got to document these things. And, again, some of these, depending upon your insurance and how things work, you may not even be turning these things into the insurance company because you’ve got high deductibles or whatever the case may be. So another reason why you want to document fully everything that happened and stuff. You guys see it all the time in what you’re doing. It happens all the time.
SPEAKER 14 :
Yeah, it happens all the time.
SPEAKER 12 :
What cracks me up, too, and this is something Dietze could talk to, is that person that gets a big old dent in the bumper fascia. Oh, you can just pull that out.
SPEAKER 14 :
Oh, yeah.
SPEAKER 12 :
Right, Dietze? You’ve heard that. Oh, you can just pull that out. Can’t you just heat that up and pull that out?
SPEAKER 14 :
No.
SPEAKER 12 :
And I’m sure you’ve had people roll in and ask that because you do painless dent removal and that side of it as well. PDR, we call that. And people will roll in and say, oh, you can just pull that out.
SPEAKER 14 :
There’s a lot more going on there.
SPEAKER 12 :
Especially with those bumper fascias, and I’ll just say this, and most of you know this, there’s very, very few bumper fascias, back to Steve’s call, very, very few bumper fascias alone that you can fix for under two or three grand.
SPEAKER 15 :
Yeah.
SPEAKER 12 :
And some will be five grand. And I’m not… I’m not exaggerating when I say that. For some of you that are listening, depending upon the car, the make, the model, its age, and so on, you take some of these newer cars. They don’t even have to be an EV, but just some of the newer cars. Some of those front and rear fascias, I’m not joking, you end up with a bad fascia. You could have $5,000, $6,000, $7,000 worth of damage before you know it. Because depending upon what’s underneath and how many panels are attached and how much paintwork has to go with it, and there may have been a light or two damaged at the same time, and, and, and, and, oh, you’ve got parking sensors that are there, and, and, and. I mean, folks, it doesn’t take much to get four. I’ve got a friend of mine that had a little accident in a truck, in a pickup truck, and you think, well, it’s a pickup truck. That’s just a bumper. It’s not even a fascia. It’s a bumper. It was still five grand.
SPEAKER 14 :
Yeah, it’s expensive.
SPEAKER 12 :
Because of sensors and the labor and the painting of and, and, and. Recalibration. Yeah, thank you. The recalibration of all that stuff. By the time you’re all done, that bill was five grand. What years ago would have been 500. Add a zero to it because that’s what the cost is today. So, again, all the more reason to really keep track of what’s going on. Take good pictures. Take video if you can. Really make sure you’re all dialed in. All right, we’ve got another two hours coming your way. We’ve got a call coming in right now. A couple lines open, 303-477-5600. Dietze from ProTech Auto Shield with me today. And if you want to get a hold of them, just go to our website, drive-radio.com. Or, Dietze, they can call what number? 720-382-8481.
SPEAKER 14 :
That’s your new number, right?
SPEAKER 12 :
Yes. Say that one again.
SPEAKER 14 :
It’s 720-382-8481.
SPEAKER 12 :
All right, and we’ll be back here in a moment. Don’t go anywhere. Drive Radio, KLZ 560.
SPEAKER 09 :
Still haven’t had enough? Go to drive-radio.com, email your questions and comments, download previous programs, and find lots of useful information, including your nearest Colorado Select Auto Care Center. That’s drive-radio.com. Thanks for listening to Drive Radio, sponsored by the member shops of Colorado Select Auto Care Centers. On KLZ 560.
