SPEAKER 01 : 0:00

Welcome to The Good News with Angie Austin.

SPEAKER 06 : 0:08

Hello there, friend. Angie Austin and Scott Montgomery. He is back. He is an author. He is a business owner. And we just, you know, find topics we find interesting that are in his area of expertise and have discussions. And welcome back to you, Scott.

SPEAKER 04 : 0:23

Oh, thank you, Angie. Angie Austin, I love this opportunity you give me. And to be with you on your show is so fulfilling for me. Every month we’re getting to do this, so I couldn’t be more grateful. And thank you for having me.

SPEAKER 06 : 0:34

I feel kind of like we’re fraternal twins. It’s so bizarre. It’s like we’re both happily married. We’re both about the same age. Our kids are exactly the same age. We each have three children. There’s a couple that already have their driver’s licenses. One’s getting a driver’s license. We have pets. We have rental properties. It’s like I run my own business. You run your own business. It’s just so crazy. It really is. It’s so nice.

SPEAKER 05 : 0:59

We found each other. Separated at birth. It’s just a crack up to me.

SPEAKER 06 : 1:03

I remember the first time we did an interview and you’re like, oh, me too. Yeah, I got a 16-year-old. Yeah, I got a kid starting college. It was just like hilarious. All right, so my son started an internship this summer. We’re going to talk a little bit about your intern. I have a really great relationship with an organization here called ARC, and they deal with people with – cognitive deficits, developmental disabilities, and so down syndrome, cerebral palsy, etc. And when my friend started as the president and CEO about 20 years ago, around the time just after his son was born who has down syndrome, He left the big business world that you’re in, and he’d gone to Booth Business School, and one of the top business schools in the country. And he said, you know what? I’m going to devote my life now to doing things that will help my son and people like him. And they went from having five ambassadors who are differently abled to over 500 ambassadors. And my son was working for them in a different capacity. And he met with the president and CEO and said, I’m really interested in finance. I’d love to go to your same business school for my MBA. And then he called me back. He’s like, I just wanted to shadow him for a day. And he gave me an all summer internship paid to be to work in finance and all that. He’s gone to all their big meetings. He gets to present with like the head of finance and other department heads. um he gets to you know give his fee because he’s worked in the stores he’s worked as a cash register he’s a thrifter as you know so he has his own business so he had and so he knows how their like pos system works he knows you know about the pricing of other thrift stores and how they price so it’s been so cool for him and so many of the people that i know in the organization have like reached out to me like oh your son is great he’s really meshed with us and i’m like This is a dream come true for a kid. That experience for him, and he’s hoping to do it every summer, is so invaluable, I can’t even tell you.

SPEAKER 04 : 2:52

Yeah, no, you just did tell me, and I feel that passion, and I understand exactly what you’re saying. And it’s amazing for me to hear what you’re saying about the opportunities kids get to actually learn leadership at an earlier age, right? So a lot of what I like to do in my passion projects and in my leadership development piece is, is, as you know, I wrote the book and I’ve done a companion guide, but I like to pay it forward with opportunities for people to exercise how to be better leaders, right?

SPEAKER 06 : 3:20

So today we were talking a little bit about… And like we said right there, learn leadership. They’re not just in there being like a cog in the machine. They’re learning how to properly present ideas, how to make those ideas come to fruition, to… Ask for extra responsibilities to say, hey, Scott, I know I’m your intern, but could I head up such and such? Like my son’s had some like Excel projects that were like in the IT department where they’ve allowed him to like work alongside them and do things that really like he’s benefiting them rather than being just like this pain in the rear kid that’s shadowing you.

SPEAKER 04 : 3:53

Well, that’s the thing. And that’s the thing I think where I was also we had talked a little bit like how do leaders make themselves available if they’re busy during the day? Internship is the first thing that comes to mind for me as an owner of a firm. The interns come in, and I’ll actually allocate an hour of time with them to talk about various subjects that are related to leadership and not task-oriented work like you’re talking about, right? You’re not going to be a cog in the wheel, but I say to them, it’s noted that you come in 10 minutes early. It’s noted that you tucked in your shirt and that your belt is looped in and that you look nice. It’s noted that you’re making eye contact with me. And in return, you get the opportunity to meet my CFO, meet my CHO. You get to work in these other departments, and then you have a resume build that And you are seeing how I respond to you, so you’re better at communicating when it’s not me you’re working with in the future. You’re learning the nuances.

SPEAKER 06 : 4:44

It’s so interesting that you’re saying about the shirts tucked in, that you’re shaved, that you look like this. We initially told our son, you know, maybe it’s not fancy in the office, maybe a polo shirt, you know, a golf type shirt and tacky pants. Right.

SPEAKER 05 : 4:57

Yeah.

SPEAKER 06 : 4:59

But then as he they actually went against the grain of us that like the president, CEO wears jeans. And then my son has an earring, which I’m not a fan of, but it’s a thing for the young guys now. And he took it out, and one of the bigwigs there said, hey, you don’t need to take out your earrings. He’s like, no, no, my parents said that. Just do that. They’re not into tattoos and earrings, which he doesn’t have any tattoos. We wanted him to dress a certain way. And in this organization, he started that way, but they actually told him, hey, that’s not how we operate here. Don’t worry about that. You can wear jeans and a CU college sweatshirt from your school. That’s fine. Clean hair combed, clean shave, but the other stuff, they’ve let him be more relaxed. But you just reminded me to remind him that, hey, by the way, you might have to change your manner of dress depending on the organization.

SPEAKER 04 : 5:54

Well, and the fact that the leadership told him is exactly the thing that I think is what we were going to try and talk about today, and that is how do the leaders make themselves available, right? So first of all, give the instruction. Second of all, pay attention to the new guys that might not know what’s going on. And third of all, the culture of an earring or not or a tattoo or not spelled out for these guys is such an important skill a leader of an intern can bring to that future generation. Because whereas I’m in a polo shirt and khaki pants right now, I also have a quarter sleeve tattoo that is literally showing. In my organization, that’s how we roll. If your shirt was untucked and you weren’t shaven and you looked disheveled, It only is made worse by that versus art and style and earrings. Does that make sense?

SPEAKER 06 : 6:40

Yes. And like you said, the fact that it was presented – okay, if you have an intern and he or she is coming in saggy pants, no belt. flip-flops or the female and like way too much. And I, you know, people are going to say, oh, you’re a sexist Angie, but you know, too much cleavage at work, you know, we’re asking in a manner that’s maybe distracting for what you’re trying to do. Maybe you’re in customer service and, you know, and people are like, whoa, well, what does that lady wearing? I’m not saying that once you get established, like I think of Erin Brockovich and how she worked alongside an attorney and then eventually she was taken seriously. But initially people are like, what on earth are you wearing? You look like you could be working as an adult dancer. You know what I mean? Like, you have to. You have to earn the ability to dress the way you completely want to. And the business sets the tone. And so you have to go along with whatever the tone is of the organization until you’re running the place and you can dress however you want. Like we see billionaires now wearing flip flops and shorts, but you have to read the room.

SPEAKER 04 : 7:43

Well, I think what we talked about, too, and one of the things I want to described for today’s conversation was how do leaders make themselves available, right? So we’re talking about the duty of a leader trying to be a mentor, trying to be a coach, trying to lead by example. And so whether it’s flip-flops or not, one of the key things you said was that leadership told your son, you don’t have to take out the earring. That’s an opportunity for the culture and the mentoring and the coaching and the How do you make yourself available to the next generation? Don’t overlook that as a leader of an organization, these are key skills and needs that these guys have. So whether or not you’re putting in or taking out your earring, The communication of leadership to the next generation can be found easily in an internship. There’s also clubs. There’s also ways to go to like the Boys and Girls Club of America and sign yourself up as a mentor. And there’s different programs companies can execute and initiate on. There’s my hand, my guidebook, my companion guide, my how did you get here book. There are different ways that people can do this. But I think sometimes leaders get a little overwhelmed. Well, how do I lead if it’s not just task and work oriented, like spreadsheet based work? And you just had some perfect examples on small talk, make yourself available, say the culture, express the culture. Don’t be passive aggressive and don’t just assume it’s understood. And people like you and me who might lean a little more conservative on their appearance, right? Like I know I’m artsy and I have my tattoo, but I would never do that if I went into a client site. That might be more the norm of the next generation. And you and I might have a little Learning to do there, but saying and talking about it is the leadership. It is where you can start to pay it forward.

SPEAKER 06 : 9:25

And, you know, I think about, you know, the sometimes perceived hassle of having a younger person in the workplace who’s shadowing you or you’re doing an internship. First of all, a kid needs to say what they’re capable of and I can handle more so that they become invaluable. Like a lot of news interns did that for me where they ended up working them up the ladder because they were so awesome. And then there were some I couldn’t wait to get rid of. And also, though, that we as the potential leaders. need to take on that little bit of hassle like we might you know it’s our responsibility to mentor you know the next generation of leaders so it might take a little bit of extra time and then when you if you are the kid the intern and you’re given a difficult assignment like my son was given a pretty intense excel project he stayed really late doing that so he stayed like eight or ten hours that day and worked on that and his shift per se and his internship is four hours So it really, you know, go above and beyond to show them that you’re the type of employee either they want to hire or that they’re going to give a really great reference for when the time comes.

SPEAKER 04 : 10:32

Exactly. And so these so I have an intern that I just hired. Actually, they start they started Monday this week. And it’s to your point about having the kids in the same age group. It’s one of my son’s college friends. And so he was looking for a more satiating job than he had for this summer. The hours he was working were getting reduced. I own a company. I see it as an opportunity to run him through my program, my leadership development book, and my companion guide. And I also took a shine to him as my son’s friend. And one of the things we’re doing, and we did it today, we went over his assignment. His first assignment is to read my book. And in the chapters of the book, the way I laid it out, are the leadership skills that I have proven to be trained on as a leadership coach with the International Coaching Federation. It’s what I’ve experienced as a business leader. It’s what I developed as my sort of guideline to good leadership, goal setting, habits, leadership development, communication, self-care. And so his assignment is to read the book. And we are then to go over the book chapter by chapter for an hour and every day that he works on the internship here in the office. So today we went over chapter one. And I said to him, what comes up for you as we talk about the different styles of partnership one might encounter? And he said, well, I couldn’t figure out the difference between a kite and a string, the way you define your relationship and partnership. And I said, well, one’s a visionary and one’s more of a task-oriented type person. So what I want for you is to be aware of the difference and decide which is your preferred style. and then look for what complements that, and our work here is done. And it was so fulfilling for me, and it was so clear-headed for him because he was trying to answer, it was a little bit of both, and I’m like, no, no, we are all a little bit of both. This isn’t a test question. This is about awareness. This is about figuring out what kind of partner you want to be in relationships going forward if you’re interested in being a leader either at a development level or as a CIO or CEO of an organization. And so for me as a mentor and a leader, I really get excited about the opportunity he’s providing me to be able to do this. And I know our goal today was to say to the leaders out there that are interested in doing it, look at how interesting that opportunity is. And it’s in my lap when I come to the office.

SPEAKER 06 : 12:53

And I love it that you are going through your book. And so people can find that and maybe read it themselves. Give us the info where we can find that.

SPEAKER 04 : 13:04

Absolutely. So my book and my companion guide and my availability, my coaching, all that is available through how you go there dot com. And we’ve got email addresses. We’ve got links to the book, links to the podcast, links to the audio book, my companion guide and how to sign us up for workshops there. It’s all in there and you can get all or some of it. And I think the book is a great place to start for people to put context around the topic. Excellent. Thank you, Scott Montgomery. Thank you so much.

SPEAKER 02 : 13:36

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SPEAKER 06 : 14:39

Hello there, friend. If you are just joining us, this is Angie Austin with the good news. Hey, do you know if your car is currently has an open recall? Well, if you don’t know, the U.S. Department of Transportation’s National Highway Traffic Safety Administration has free tools. to check for recalls. And, you know, it’s your family’s safety. And since this is Vehicle Safety Recalls Week, we have an expert here to help. Joining us is Alex Ansley, Division Chief of Recall Management with the National Highway Traffic Safety Administration. Welcome back, Alex. Thank you for having me, Angie. You’re welcome. All right, so let’s just talk about the importance and what you want us to know during Vehicle Safety Recalls Week.

SPEAKER 03 : 15:20

So really, March is a super busy time for everybody. We know that. And we’d like everybody to take a little time in March while they’re setting their clock forward, while they’re getting ready for spring break, and of course, summer is right on the cusp, to take just a few moments to go in their garage and check their vehicles for any open safety recalls. It’s very, very important to keep your vehicle and your family safe. So all it takes is just a few minutes every March. That’s all we ask.

SPEAKER 06 : 15:46

All right. So in terms of figuring out with all these vehicles, how can we find out if one of our vehicles has an open recall? What’s the easiest way to do it?

SPEAKER 03 : 15:55

So the easiest way to do it is to go to our website, which is www.nhtsa.gov, NHTSA.gov. And you can use either your VIN number, which is your 17-digit vehicle identification number, and you can find that on your vehicle on the sticker inside your driver door, or the easiest way is your registration or your insurance paperwork. But that’s pretty tedious, right? We have a new, easier method, which is just using your license plate and typing that into the website, and really quickly you’ll find out if your vehicle has any open safety recalls.

SPEAKER 06 : 16:29

Oh, boy, that’s way easier. It seems like when you write the VIN down, you transpose one number, you forget a number, and you’ve got to look again, you’ve got to go get your glasses. All right, so that’s simple.

SPEAKER 03 : 16:42

Exactly. The license plate is much easier. Yeah.

SPEAKER 06 : 16:44

Oh, so simple. I mean, it’s what, six letters and numbers. All right. So I know that we all heard about the Takata airbag recall, and some people probably think that that’s all done and over with. So talk to me about the still open current Takata airbag recall.

SPEAKER 03 : 17:01

Yeah, so Takata airbags, that’s the largest safety recall in history, right? So many millions of vehicles were impacted by that particular recall. And we’re thinking at this point, well, isn’t that over? Wasn’t that a long time ago? And yes, the bulk of those recalls was largely 10 years ago, but there are still vehicles on the road with unrepaired safety recalls for their airbags. And those are still very, very dangerous issues, and they get more dangerous over time. So in the last 15 years, over 28 people have died in the U.S., and over 400 people injured from Takata airbags. So it’s still a very, very important safety issue. But, yeah, there are still under-paired Takata airbags on the road.

SPEAKER 06 : 17:43

All right, that’s a lot of deaths and injuries. Do you mind just kind of refreshing our memory and explaining what the problem is with these Takata airbags and why we should take it seriously?

SPEAKER 03 : 17:53

Yeah, largely with the Takata airbags, really at the time, the older those airbags got, the inflators became unstable. And especially in very hot and humid regions in the U.S., that would make the issue even worse. And those airbags could go off. And when they go off, instead of protecting you, the driver or the passenger, they would actually send shrapnel, like little metal fragments, into people’s bodies. Exactly.

SPEAKER 06 : 18:20

Yeah, oh my goodness. So, in terms of those bags still being out of the roads, is this kind of a situation where maybe you’ve bought an older car? Like, how old are the cars that may have these? And, you know, when you buy a car, maybe you’ve assumed the prior, you know, owner has taken care of it. So, if you’ve bought a vehicle that’s used, maybe you need to check up on that. So, yeah, how old does this go? Like, how old are some of the cars?

SPEAKER 03 : 18:44

Oh, goodness. Some of the vehicles were over 25 years old. Oh, my goodness. So it could be a 5-, 10-year-old vehicle or a 25-year-old vehicle. It could still be impacted by a tachotic recall, which is why it’s so important to check.

SPEAKER 06 : 18:57

Whoa. All right. In terms of the open recall, a lot of people are going to be wondering, like, oh, my goodness, how expensive is this going to be and where do I get it fixed? Well, that’s not our responsibility, but where do they go?

SPEAKER 03 : 19:09

That’s a great question. So what you do if you find out you have an open recall is you call your nearest dealership and you schedule a repair. And if you don’t know who that is, maybe you’ve just moved and you don’t have a relationship with the dealership, that’s okay. Call your vehicle manufacturer and say, hey, I got an open recall. Where do I go to get this taken care of? And they’ll get you set up with an appointment. But when you go for your recall appointment, that repair is completely free. You won’t be forced or persuaded into any charges for that repair. It’s completely free.

SPEAKER 06 : 19:38

So if they say, oh, you know, we have to take off your, you know, timing belt or something to do such and such or whatever, and we really need to replace that if we take it off, like anything that they need to do to replace that is not is not charged, should not be charged to us.

SPEAKER 03 : 19:54

That recall repair should be completely free. In the case that it might not be, we want you to tell both your vehicle manufacturer and us at NHTSA. Please let us know. We have a complaint form on our website where you can let us know if you’re having any issues getting your safety recall repaired.

SPEAKER 06 : 20:09

You know, a lot of us probably think like, oh, well, we take our used cars into the shop, you know, probably twice a year or so. And wouldn’t our mechanic tell us about these recalls? But if you’re not going to a dealership, there’s a good chance they’re not going to check for you. And even if you do go to a dealership, they may not tell you.

SPEAKER 03 : 20:26

Yeah, you really just can’t rely on somebody else to tell you. That’s why it’s so important that you do it yourself. And it’s so easy with just checking your license plate now. There’s no reason to expect that somebody else will do that for you. Just check it yourself on NHTSA.gov.

SPEAKER 06 : 20:39

Yeah. Now, in terms of keeping track of vehicle recalls, that in general isn’t just going to keep our family safer. Don’t you think this also impacts other people that could be injured if we’re not staying on top of what our vehicle needs?

SPEAKER 03 : 20:53

Oh, absolutely. So many safety recalls are for things like fires or vehicle is losing control on the road. And of course, if you lose the ability to control your vehicle on the interstate, that’s definitely going to impact other people. So yeah, you, your family, everybody in the car is impacted, but everybody else that you’re sharing the road with is impacted as well.

SPEAKER 06 : 21:14

Wait, Alex, that’s a terrifying scenario. Are there recalls right now that involve people losing control of the vehicle while they’re driving down the highway? Is there something going on with a recall right now involving that? Or has there been?

SPEAKER 03 : 21:26

I don’t have a specific recall to flag necessarily, but we have a lot of safety recalls every year. So last year there were 1,000 safety recalls nearly and over 31 million products, including vehicles and child seats and tires. Those were all recalls just last year. And, yeah, some of those recalls are for the loss of vehicle control. And so not to say that there’s one pressing, you know, huge recall that’s impacting a whole lot of people, but, yeah, there are recalls impacting vehicles for loss of vehicle control. Yep.

SPEAKER 06 : 21:59

I do think that actually you and I in the past might have discussed that one because that one, for some reason, extra freaks me out.

SPEAKER 05 : 22:06

I don’t know why, but I do think you told me about that once before I went to bar interviews over the years.

SPEAKER 06 : 22:12

All right, so listeners, let’s say you have a vehicle safety-related complaint and you think something should be brought to the attention of the maker of the car or maybe to you guys. How can listeners file a vehicle safety-related complaint?

SPEAKER 03 : 22:29

So vehicle safety complaints are our number one source of data that we use for our vehicle investigations or defect investigations at NHTSA. So we urge you to go into our website, it’s NHTSA.gov, and send us a vehicle owner questionnaire form. I believe that there’s a button right at the top of the website that says complaint form. Click that button and send us a complaint telling us what your vehicle is and what issue that you’re seeing with your vehicle.

SPEAKER 06 : 22:55

Okay, I have a question for you. I know that you guys do a lot of different things, so kind of give us an overview of what you do, but you’ve also been involved in some pretty interesting things as well. Like you’ve worked on the Cash for Clunkers program because obviously getting some of these really bad cars. I saw some story the other day. About some truck that some guy was driving and they actually did a GoFundMe to get him a new truck. And it was like on the CBS Evening News. And it was like, well, how on earth is this thing even like moving across the road, let alone driving on city streets? Like whatever accidents it had been in, the whole back bed of the truck truck was lifted like five feet in the air on one corner. I don’t even know. I mean, the wheels must have been touching, but it was like a feat of like. just nature that it could even like function. And so some of these clunkers that are on the road, that’s something that you’ve worked on to get some of them off the road.

SPEAKER 03 : 23:49

Absolutely. Yeah. That program, goodness, that was like 2009. So that’s, that’s a long time ago. Yeah. One of the proudest achievements I’ve had at the agency is, I’ve been here almost 20 years at this point. It’s really working on our event lookup tool and creating the tool that we’re asking your listeners to go use on the website to check their vehicle for open safety recalls. That was brand new in 2014, and that was a really big undertaking to get that to work with over 30 different companies that have recall products on the road. And so that’s a really big deal. And millions of people get to use that tool every year to learn about their vehicle safety. So really, really important. And that’s probably the highlight of my career at NHTSA.

SPEAKER 06 : 24:29

Yeah, and, you know, you think about that, you’re like, oh, you know, a tool, like you look up the VIN. No, like you said, 30 different organizations, and I know with websites and with coding and designing and figuring out how to get all the little intricacies to work, how in-depth a project like that is. So that is huge. So thanks for that. And then what’s this new thing? Isn’t there something about a dashboard or something, an interactive dashboard, Dealey Bob, for recall data? Yeah.

SPEAKER 03 : 24:53

Yeah, we do have a new interactive dashboard on the NHTSA.gov website where you can quickly find out if you’re looking for recall information, you know, more broadly, maybe you’re a data cruncher, maybe you’re a scientist or a researcher, to go to our website and find out, you know, what the latest safety recalls are across the U.S. And you can take all of that data and just one click, download it, and do whatever you like with it. Recall data is completely public. And anybody is encouraged to go access it and learn whatever they like to learn about the decades, the many decades that we’ve had safety recalls now.

SPEAKER 06 : 25:26

Well, it’s kind of cool to hear you talk about, you know, your pride in your work and being there 20 years, because there’s a lot more like to the eye, you know, what you do, you’re not just sitting behind a desk, you know, you’re actually working actively to make sure that people stay safe. So I love, you know, I’ve been doing news for 30 years, I’ve interviewed so many interesting people. And I one of my favorite questions is, you know, how did you get into this? Like, what gave you the passion for doing what you do? Because after 20 years, you still obviously have pride in your work.

SPEAKER 03 : 25:52

Oh, yeah, absolutely. You know, I worked in the automotive industry long ago, and I said the only government job I’ll ever take is one that involves safety. And so I knew this particular agency, and that’s really where I focused my search, and it happened. And I’ve been incredibly happy and lucky here at this agency. It’s so important what we do every day. We see our work product on the news every single day, and then getting to talk with you guys every March about safety recalls, it’s very, very enriching.

SPEAKER 06 : 26:21

Now, in terms of, you know, I’m just curious what more they’re going to ask you about. I’m always fascinated by those, the testing that goes on about safety and, you know, notifying us if they think like this is the most safe vehicle in our opinion, you know, and this one’s not quite as safe or this one might be more likely to tip over. Are you guys involved in any way in any of that testing that we see, like with the crash dummies and, you know, running into walls and all that cool stuff we see?

SPEAKER 03 : 26:45

Yeah, NHTSA does a lot. My particular organization does safety defects and investigations, right, and safety recalls, managing that program. But another part of our agency crash test vehicles every day, and they come up with those five-star safety ratings that you see on the window sticker when you go to buy a brand-new vehicle. So, yeah, the agency, anything involving automotive safety is what NHTSA does every day.

SPEAKER 05 : 27:10

How fun to be the engineer that gets to, you know, like, I want 30 cars and I want them delivered here and I’m getting all the dummies rounded up and I’m going to crash each one into a wall. I mean, come on, for like an engineer, it’s got to be like a dream come true.

SPEAKER 03 : 27:24

They have very cool jobs. Very cool job. We get to sit there and watch controlled crashes all day long. It’s very cool.

SPEAKER 05 : 27:30

Oh, my gosh. That cracks me up. That’d be fun to watch. All right.

SPEAKER 06 : 27:34

And, of course, you know, in order to keep people safer, not just fun to watch because it’s such a crazy, wild thing to see how the different cars respond because I’m sure there’s a great diversity in how some cars respond to running into a wall. All right. So let’s, again, give everyone what you’re here for, the website, and how they put in their license plate number to see if they’re part of a recall.

SPEAKER 03 : 27:55

Yeah, NHTSA.gov. Just go to the website and run either your license plate or your VIN number. In 30 seconds, you can find out if your vehicle has any open safety recalls. And if it does, please, please call up your dealership and get that free recall repair scheduled as quickly as you can.

SPEAKER 06 : 28:13

Awesome. All right, Alex, always great talking to you. Talk to you next year. Thanks, Angie. Have a good one. You bet.

SPEAKER 01 : 28:19

Thank you for listening to The Good News with Angie Austin on AM670 KLTT.