FIX IT RADIO: Outdated Tech Costing You? How Proactive IT Saves You Thousands. 5-17-25 by John Rush
SPEAKER 01 :
Walter? Upstairs! Are you alright?
SPEAKER 12 :
In the floor behind the chair.
SPEAKER 09 :
This is America.
SPEAKER 01 :
Does everybody know what time it is? Fix It Radio.
SPEAKER 08 :
And it is that time, Fix It Radio, KLZ 560. Thanks for joining us. It is Saturday, the 17th of May. And appreciate you listening. If you’re listening to the replay show on any time, it replays on Sunday. We replay it again on Tuesdays from 2 to 3. So if you’re listening to a replay show, thank you for that as well. Brian Weary with me. He’s been with us before. He’s from Ease My Pain IT Services. Now, for all of you listening, just want to, you know, disclaimer here. Brian is on the business side. of the IT end of things. Sorry, if you’re just a regular single user and you’ve got a PC problem or something like that, that’s a little bit out of Brian’s wheelhouse. He’s really looking at the business end of things more so than the personal side, and it’s just the model that we’ve established for your business, correct? Correct. Yeah, and it works. But now, for those of you that are listening… If any of you have a business or know somebody that has a business and you hear them complaining and talking about their IT person, Brian is not your typical IT person. And some of you know what I mean. And some of you that are in IT maybe are more like Brian, I hope, than what a typical IT person is. But most IT people are actually not very nice. And I get it. It goes with the personality in a lot of cases. And just like a lot of other… High tech, you know, some doctors don’t have a great, you know, bedside manner. And even some auto technicians don’t have a great, you know, customer service skill and things like that. They can be kind of gruff and things like that. Some folks, even in the radio end of things, believe it or not, there’s some and Charlie can attest this. There’s some engineers and folks along those lines that are frankly not super nice, congenial type engineers. And you kind of get that in a lot of areas. But Brian’s approach and what we’ve done, and I’ve coached Brian now since he started his business, we took a totally different approach to things. And we are the nice IT guys. Is that the right way to say that? Yeah, it is. You call Brian on the phone with any problem and it’s not going to be, here’s a plugged in. Did you turn it on and off? I mean, you’re not going to get any of that. That’s not how Brian does things.
SPEAKER 05 :
No.
SPEAKER 08 :
Am I right on that?
SPEAKER 05 :
Oh, yeah. Some guys seem to like to be condescending. I don’t know what it is, but they do. I’ve been on the other side, of course.
SPEAKER 08 :
Well, I think we all have at some point in time. In Brian’s background, he’s been in the IT world for a very, very long time. He did a lot of things with high-end network schools, things like that. So Brian’s been around this for quite some time. So those of you that have businesses and really Brian’s – On the business side, really, there’s no limitations. If you’ve got an on-site server, if you do most everything in the cloud, if you’ve got a bunch of terminals, if you’ve got networking issues, if you’ve got even the Wi-Fi and the router, the Internet connection coming in and so on, Brian can help you with all of those things, including even security. know what are you paying for service and are there better services for you with your applications and can we help save you money any way shape or form and some of you guys might already have some contracts in place with other large-scale companies which by the way have fairly poor customer service when it’s all said and done and you’re just a number in brian’s case no you’re going to hear from him on a monthly basis he’s going to check in on what’s going on in a lot of cases he’ll be on site on a monthly basis doing things that it takes to keep things up and running And one of the things too, Brian, that’s big right now that I know we were going to talk about is just the changeover on the Windows end of things. So talk about that for a moment.
SPEAKER 05 :
Sure. So October 14th of this year coming up, Windows 10, if you’re a Windows person. Windows 10. Windows 10.
SPEAKER 08 :
So it’s like what version? I mean, when did Windows 10 come out? 2010 or was it after that?
SPEAKER 05 :
No, no, no. It’s sooner than that. That’s a good question. I’m not particularly sure. While you’re talking, I’ll look it up. Yeah, so the final version has really been released, and it’s not going to be supported come October 14th, as I said. What does that mean? Well, you’re not going to be able to download security updates, software updates for Windows 10. Microsoft simply isn’t going to support it. And they’ve made this, unlike other operating systems in the past, they’ve made this very clear that they are not supporting it. So don’t even try to make a phone call. Don’t. And the concern there is really one thing.
SPEAKER 08 :
And it’s 10 years old, by the way. It is 10. It came out July 29, 2015. It was its initial release date. So it’s a 10-year-old operating system, and that’s why, in their defense, it’s why they’re no longer going to support it.
SPEAKER 05 :
Correct. That’s a good run for an operating system. Not bad at all. That’s pretty good. Yeah. So my only, I guess, concern if you have Windows 10 is, and if you know about Microsoft, it’s all about security updates. Correct. there could be something that gets compromised if you don’t continue to do those updates. So if you’re a Windows 10 user, you kind of have a couple of options, maybe more, but one of them is obviously if you have a laptop or a computer that will meet the requirements, you can simply upgrade for free to Windows 11. And that’s all done through a Windows 11 check, kind of a checkup software, that you can download. Gotcha. But there are people that have older computers, and there are certain requirements that Windows 11… Right. Hardware requirements. Correct. Correct. And you’re not going to be able to upgrade. Now, there is a workaround to that. If you’re a techie person and you don’t mind doing it, it does work. You can go into the Windows registry and make a change. You can do a couple things in your BIOS, which will allow your older computer to run Windows 11. Okay. But otherwise, your other option is you need to upgrade your hardware if you’re a Windows person.
SPEAKER 08 :
Well, in some business applications, you don’t have any choice but to be one, correct?
SPEAKER 05 :
Oh, very much so.
SPEAKER 08 :
Most of my clients. There’s a lot of software that’s built for the business community that is a Windows requirement. Otherwise, you’re not running that software.
SPEAKER 05 :
That’s correct.
SPEAKER 08 :
You’re not using Linux or Mac or anything like that. It’s a Windows-based software.
SPEAKER 05 :
Exactly. And you just said it right there. You could go to another operating system if you’re familiar with that, if you want. Most aren’t. So that’s kind of your choice.
SPEAKER 08 :
Even in the automotive side of things, there’s still a lot of programs that are running automotive shops, dentist offices, doctor’s offices. I can get on the list. There’s a lot of programs, proprietary programs that are written for different sectors of, you know, different businesses that are out there. And in most cases, and some would say, well, you know, why did they? Well, this is where, you know, guys at microsoft bill gates and the clan were very wise back in the day and sucking in the whole business community to what they were doing and they have a very captive audience is probably the best way for me to say that brian because a lot of these software developers that develop things for again the different industries that we’re talking about it can go into construction i mean go down the list guys there’s a lot of different industries where particular programs are written for the windows side only because it’s sort of just always been that way. I don’t have any other explanation for it. It’s just always been that way, so they write it for that particular operating system, meaning if you’re a business owner that your business, banking, by the way, a lot of banking, in fact, the majority of it runs off of a Windows-type system. It’s not running on a Mac or anything along those lines. So, again, a lot of you guys are in the financial end of things and so on. Most of that is designed for the Windows operating system. Exactly.
SPEAKER 05 :
You have no choice, is my point. No, that’s right. And so our clients, we’re gradually upgrading what we can and telling them what we can’t do. The other thing to think about too is, As you’re still on Windows 10, the browser, the people that design the browsers, whether it be Chrome or Edge or Firefox, they’re designing it for Windows 11. So you can’t upgrade. Their updates come up all the time. There’ll be a point. It won’t be October, but it’ll be not too soon after that. They won’t update those Windows 10 machines anymore either. Very important because you have… extensions and add-ins and all this stuff on your browser that are places you can’t go because, oh, your browser’s not up to security.
SPEAKER 08 :
Right, exactly. And those websites check all of that. So again, for those of you that are business users, maybe not as big of a deal for a home user, although we’ll get into some home user things just to give you guys some ideas on what you should or shouldn’t be doing when it even comes to using things at home. But those of you that are in the business end of things, if A, you have an IT person and you know you have Windows 10 and they haven’t mentioned this, you need a new IT person. Because this is very – I knew about this. I mean, this has been well-known now for a while that this end of life was coming. And if they haven’t mentioned to you that, hey, we need to be doing some things with some different machines that you have because you’ve got X machines that aren’t up to date, if your current IT people are not informing you of those things, you need a new IT person. Call Brian. He’d be happy to help you out. Those of you that maybe do have an IT person and you’ve – Kind of been thinking, you know, yeah, I would like to do something different because I don’t really care for the attitude that I get when I, you know, put in a ticket request or whatever the case may be and, you know, hardly ever see the people unless we have a problem. Yeah, on the same token, give Brian Ease My Pain a call. You can find his information on our website, fixitradio.com. We’ll give you his number here in a moment as well, but yeah. Uh, as far as the, the minimum requirements, Brian, for you on a customer, how many like terminals do we need for you to really be at a, at a place where it works for you and that particular client as well?
SPEAKER 05 :
You know, our kind of our sweet spot is anywhere from probably five to 50. Okay. We would certainly go more than 50, uh, less than five. Doesn’t make a lot of sense for either. Economically doesn’t work for you. It doesn’t know. Um, but we’ve got several clients that have anywhere from five to 10 right in there. And, uh, That works great. And it fits the niche that we’re into and the businesses that there are a lot of companies that they’re right in that area where, should I hire at least a part-time on-site IT person? They’re like, gosh, I don’t want to do that. Right. That’s where we come in. Correct. And you can save them money at the end of the day. Correct. A lot of money. Correct. And on-site’s the key term. Because we do come on site. Yes, we’ll do remote stuff. Yeah, we’ll do it. And we can. And we do. But we make it a lot. We do. We try to make almost every client, every two weeks, you’re going to see us. And they love it. And I can see why. They go, oh, there’s our IT guy. And they always have a list for us. Of course. It’s not always urgent.
SPEAKER 08 :
So that’s where we kind of fit in. And for those of you listening to this is not just I want to make sure that we’re clear when it comes to Brian, it’s all your appliances when it comes to what you’re using, you could have some tablets that you’re using that have to have different things done to it. Some of you are deploying other proprietary things in your business along these lines, maybe you’ve got a tablet, like a lot of the auto shops use tablets, the technicians do to take pictures and update, you know, the invoice or the repair order on what’s going on and different things along those. So some of you that have Even proprietary things like that, you may think, well, I can’t just have any IT guy. True, you can’t, but Brian can definitely help you with all of that stuff and has enough different clients and so on. And one last thing, too, because a lot of you are involved in this that listen, because I know some of you personally, dentist offices. So that’s really, Brian does really, really well on the automotive and the dentist office end of things. He’s got several clients already along those lines. And when you kind of get one client, it spreads to another, to another, to another. So those of you guys are in the automotive world and also, you know, and or are in the dentist end. And it’s funny how dentistry and automotive are very closely related in how things work internally with what they do. People would think, wait, that doesn’t make any sense. Actually, it does. And way back in my world, when I was an auto shop owner, clear back in the late 90s, before there was a lot of software written to run your businesses off of. And some of you are thinking, really? Yeah, I’m dead serious. 25 plus years ago, there wasn’t a lot of software choices like you have today. It was really minimal. And the scheduling end of things, for me in an auto shop was awful. It was just not, we did everything by paper because there wasn’t anything electronically that really worked well to do scheduling, meaning everybody was running to this, I had a big, I made my own desk type calendar for all of my scheduling and so on, long story, but anyways, long story short. that’s what we used at that time and i was trying my best to figure out ways to electronically do that i actually tested you know test drove if you would several dentist office programs because those guys did really well at all of that and we in the automotive world were kind of struggling but yet the dentistry did really well at that so there is believe it or not some very similar things that go on on the dentistry side and the automotive side and the way the clients are handled the way you schedule people the reoccurring things that happen, on and on we go. So believe it or not, there’s a lot of similarities between those two businesses, even though one is working on your teeth and your mouth and the other is working on your car. But they are very similar. It overlaps. You’re agreeing because you know what I mean.
SPEAKER 05 :
Oh, totally. It’s kind of amazing, actually, especially when your patient or your person getting their car fixed is walking out the door. You know, when they give you the little card and says, hey, here’s your next appointment. Well, here’s your next oil filter.
SPEAKER 08 :
It’s very similar. Yeah, so again, those of you that are in the business end of things that may be thinking, hey, I’d like to make a change along these lines when it comes to my IT person, I’ll just tell you straight up, Brian is not your normal IT folk. Even the guys that work for him are not your normal IT people. We’ve done it that way on purpose. We’ve designed it that way. We are literally the nice side. I say we because I coach Brian. I have now ever since he started. And we are the nice side of the IT world, not the dark side or the angry side, which a lot of them. And we’ve all dealt with it, myself included. We’ve all dealt with that IT guy where you call him on the phone and you just feel like, geez, I wish I never called. Right. Or you dread picking the receiver up to even make the phone call or getting on your computer and sending in a ticket or whatever the case may be. You just dread doing it because you know that the answer back is just not going to be a good answer.
SPEAKER 05 :
It stresses you out. I mean, IT stresses you out enough. Especially when you don’t know what’s going on.
SPEAKER 08 :
Right. Exactly. And I think that’s why, by the way, that’s why the name of Brian’s business is called Ease My Pain because literally he wants to come along into your business and take away a lot of that – You know, those pain points that are in your business on the IT sides of things and a lot of the, you know, trepidation and things that are there to where, oh, I got this update coming up. You know, how am I going to, you know, you just, it’s dreadful at times when it comes to those things because you know those can be huge disruptors in your business. And Brian does his very best to take those disruptors away. So all of you listening, if you need anything at all, call Brian. Brian, what’s your, before we take a break, what’s your number?
SPEAKER 05 :
Sure, 303-747-6767.
SPEAKER 08 :
All right, let’s do this. We’ll take a quick break. We’ll come back. Again, if you want to know more about Brian, go to fixitradio.com. Ease My Pain is listed there as well. But we’ll be right back. This is KLZ 560.
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SPEAKER 08 :
All right, we are back. Fix It Radio, KLZ 560. Myself again, Brian Weary from Ease My Pain IT Services with us, a new sponsor of ours we’ve had here for a couple of months now. And again, as you guys are listening, especially you business guys that are listening that need any IT service at all, please give Brian a call. Even if you just want an inquiry about, hey, I’m thinking about doing XYZ, Brian is happy to take a phone call, have a conversation. There’s no obligation whatsoever. If you just want an analysis even of here’s my system and here’s what I’m thinking about doing or here’s what I’ve been told. I’d like to have a second opinion on what’s going on. Brian is more than happy to come in and help you with all those sorts of things.
SPEAKER 05 :
Absolutely.
SPEAKER 08 :
All right, so Windows 11. There’s always trepidation also of… doing a big change because historically, especially Microsoft, has a history of, yeah, that wasn’t a great program in the first place. How is 11 as far as that goes?
SPEAKER 05 :
11 is solid. It is different looking a little bit. I mean, you still have the taskbar. You still have a start button. You know, they move things around. There’s different colors. You know, you’ll have a start button with a menu that’s a little bit different. It doesn’t take long to get used to. But there is a hesitation. One of the hesitations people have is just that, just what is Windows 11 even like? We obviously all use it for, you know, our company and then. Many of our clients are already moved over to it. And I haven’t seen any issues with it, which is good. Still same background. They still do Windows updates. It does come with a full version of Windows Defender. So you do have virus protection right out of the box, which is good. Some people don’t want to have their own. That’s fine. A third party. But it is pretty solid. Okay. So, yeah, just don’t be hesitant to do the upgrade. The other thing people are concerned about is what about my software that’s running on Windows 10? Will it run on Windows 11? As you go through that upgrade, it will tell you, for the most part, hey, this is not supported. This is compatible. This isn’t. Correct. And in most cases, if it’s running on Windows 10, it’s going to run on 11. It’s not like they’ve redesigned the infrastructure at all. Okay. Makes sense.
SPEAKER 08 :
John and Cheyenne, go ahead.
SPEAKER 04 :
Hey, this is a perfect guest. Thank you, John.
SPEAKER 08 :
You’re welcome.
SPEAKER 04 :
All right, so my wife’s got an 11 1⁄2-inch little laptop that she takes to work with her. So it’s in her suitcase. It gets bounced around all the time, you know, everything like that. It won’t upgrade to Windows 11. The memory’s too small. Well, I didn’t know that it was the memory issue. I took it into work. And our IT guy there said, well, you could either upgrade to a new one or you could add memory. And he even found the memory stick. Is it worth it for a computer that’s five or six old to just put the memory card in it? That was my question. Or just get a new one.
SPEAKER 05 :
It’s definitely an inexpensive alternative. If you like the computer and it’s been running well and you don’t see any lagging or slowness with it, then the one thing about Windows 11. Sorry?
SPEAKER 04 :
It’s a little slow.
SPEAKER 05 :
A little slow? Okay. So, yeah, adding memory is not only going to allow you to upgrade to Windows 11, but it’s also going to speed up that computer. So here’s what I would say. If it was my computer, I would give it a shot. It’s not a very expensive, at all expensive upgrade. And then see if it improves things.
SPEAKER 04 :
$60 on Amazon, and I even found a YouTube video on how to do it.
SPEAKER 05 :
That’s cheap enough. Yep. That’s a cheap enough try.
SPEAKER 04 :
Absolutely. So try the upgrade first, you’re saying?
SPEAKER 05 :
Yep, I would. And the one thing nice about Windows 11, and they did this as Windows 10, it will run very well on older hardware. I know there are restrictions that, you know, like you just ran into with memory, but it will take an older system and allow it to, you know, however they programmed it, it’ll run a little bit faster, so… Yeah, I’d say give it a shot.
SPEAKER 04 :
Unlike John, I am a Windows fan. I’ve been using it since Windows 95, so forever.
SPEAKER 08 :
I used it up until – we were just talking about that during the break. Even in my businesses, went up to XP and then a little bit of 7. and quite honestly again because i you know i sold my stores in in 2012 so by then uh you know 10 wasn’t even out at that point in time there was that little blurb of me which was total garbage and i think there was even an eight we were talking about but those were not very robust point being on my end john That particular business, by the time I sold, yeah, we were pretty much hardcore XP, and I let the next owner worry about what he wanted to do upgrade-wise and all of that. And then in the other business, we’ve pretty much, because it’s all cloud-based as far as how I run that business, and I can run all that on a Mac, yeah, we switched over entirely even on that end of things. Probably, I don’t know, I want to say probably 2010-ish, 2012-ish, something like that.
SPEAKER 04 :
Yeah, I’ve been using Windows at work forever, and that’s the way I upgrade. I wait until our IT department does all their testing and upgrades to work computers, and then I upgrade my home laptop.
SPEAKER 05 :
Well, that’s smart. I mean, then I’ve been on Windows 11 for a year, but now that the bugs have been, I think the bugs have been taken out of that. And again, I’m with John. I mean, sometimes Microsoft will come out with a brand new version and you’re like, man, I missed the old one. I would say with Windows 11, other than the appearance, I’ve been happy with it. Yeah.
SPEAKER 04 :
All right. Well, thanks for the info, John.
SPEAKER 08 :
You’re welcome, John. Appreciate you very much. Have a great rest of your day. Joe, you’re next. Go ahead.
SPEAKER 03 :
I’ve got a question. On my desktop computer, which is linked to my Wi-Fi, it’s Wi-Fi connected, and I’ve got a mesh system with several satellites. After a day or so of using the desktop, I’ll do a speed check, and I find out that my Internet connection speed has dropped down to the 30s. while I’m sitting, I can be sitting in the same chair with my iPad, do the same check, and I’m reading, you know, 250, 300 megabytes per second. And if I momentarily disconnect from my desktop from Wi-Fi, wait 10 seconds and reconnect to Wi-Fi, I’m right back up in that, you know, 250 megabytes per second range. So what is it about, what’s causing it to slow down, and why does disconnecting and reconnecting to Wi-Fi give me a tenfold jump in my speed?
SPEAKER 05 :
What kind of desktop do you have? Is it a Dell or something?
SPEAKER 03 :
It’s a Dell Windows running on Windows 10.
SPEAKER 05 :
Really quick, what’s your mesh system, Joe? What are you using?
SPEAKER 03 :
It’s the Orbi. Okay. Yeah, the Orbi I’ve got. Gotcha.
SPEAKER 05 :
I use Orbi at home as well. So with a Dell, we have lots of customers that have a Dell computer. Typically what you’re dealing with is you need to upgrade your drivers on that Wi-Fi card that’s in your desktop. Is it actually installed inside the desktop or is it a USB Wi-Fi adapter?
SPEAKER 03 :
It’s a USB Wi-Fi adapter.
SPEAKER 05 :
Okay. So in that case, how long have you had that?
SPEAKER 03 :
Well, let’s see, probably four years.
SPEAKER 05 :
The Wi-Fi adapter? Yes.
SPEAKER 03 :
Yeah, I bought the Orbi system about four years ago.
SPEAKER 05 :
Okay, so I would… As far as your Wi-Fi adapter on the desktop, I would see if there’s any updates on that, any firmware updates. If not, pretty inexpensive. I would go get a new Wi-Fi adapter for that desktop because your Orbi is designed… to work at a faster pace. And what you’re probably seeing when you either restart your computer or turn the Wi-Fi on or off is there’s a driver issue or it’s just not communicating well with that Orbi system. So I would go out and get the latest USB Wi-Fi adapter. There’s obviously several out there, but you can get one for about $40. I would try that before I tried anything else.
SPEAKER 03 :
Okay, so you think it’s a firmware. And any idea what is it about the driver that would cause it to drop and then recover?
SPEAKER 05 :
Well, you know, it’s like anything. These manufacturers, they update these drivers to match, you know, the technology that’s happening. And unfortunately, they don’t do it. And your Orbi is always updating, by the way.
SPEAKER 08 :
The Orbi is always updating, yeah. It’s constantly updating, even from when you bought it four years ago.
SPEAKER 05 :
Correct. So in a way, what I’m saying is you possibly have a little bit of a bottleneck where – your Wi-Fi adapter being four years old is just not up to speed with your Orbi.
SPEAKER 08 :
One other thing too, Joe, and I don’t know if Orbi does this. I know Eero does. Can you go into Orbi and tell that system that you want that computer to be at the top of the list in the hierarchy? That’s what they call it. Can you tell it to be higher up in the hierarchy, or do you have that ability with Orbi to do that?
SPEAKER 03 :
Don’t know. Never checked, but I can look.
SPEAKER 08 :
That would be one thing to also look at is making sure that it’s at the top of the hierarchy.
SPEAKER 05 :
Yeah, I believe under advanced settings, if you log into that Orbi, I don’t know exactly because there’s different models of Orbis. But for the most part, there is, I believe, a way to do that. But honestly, though, in you telling me that that Wi-Fi adapter is that old and you’ve got a nice Orbi system, I would try a new adapter first.
SPEAKER 03 :
Okay, I’ll give that a shot. Appreciate this suggestion.
SPEAKER 08 :
Great question, Joe. Appreciate it. And for you guys listening, those are two individuals, but also two individuals that I know have a lot of business ties and things as well. So reality is a lot of what we just talked about with Joe and John, those of you listening that have businesses, you may have people even complaining about some of the things that Joe just said, and you have really – how should I say this – sometimes you might think that that person’s just whining they could have a real legitimate problem like joe just mentioned a moment ago and unless somebody is in there really inspecting and doing some of what joe did on the testing side and you may just think oh yeah this guy complains about everything or she complains about everything well They may have a real legitimate complaint and their productivity is not going to be as high as it could be if they were running at the speeds everybody else on the network is. That’s correct. Makes sense. So, again, if you’re a business owner and you have anybody along those lines, it’s kind of like, you know, hey, I don’t think everything’s quite right. You should pay a little bit of attention to that because it may not just be them, you know, sloughing off and whining about what’s going on. You need somebody to really look at that and determine, is there a real issue here?
SPEAKER 05 :
And I’ll say this, too, whether you’re a residential person or a business, you know, whatever you’re paying your Internet provider for, let’s say it’s 100 megabits per second speed. Right. You should be getting that, at least close to it. And many people totally understand they don’t know what their speed is. So I would go to this easiest thing is you go to speedtest.net. Mm-hmm. It brings up a speed test. You just hit the button go and it’ll, I would do a couple of tests and whether you’re on wifi or you’re hardwired, most people are on wifi. If you’re a hundred megabyte customer, that’s what you’re paying for. You should get anywhere between 80 to 95, maybe even a megabits per second. If it’s higher, it’s higher, but Do that speed test because you could be a couple of things could be happen. You may need to call your provider and say, hey, I’m not getting the speed I need to. Or you just need to simply power off and power on your modem at home, which probably for most of us, we don’t do very often. And in a sense, that’s a computer. And they do updates, and I know Comcast is known to do updates in the middle of the night, and they tell you you don’t have to reboot your modem. Well, I’ve seen – believe me, I’ve seen you unplug – I’ve been at customers where they were getting terrible speeds. All they had to do was power off and on their modem, and it came back.
SPEAKER 08 :
I will purposely – and this is just a case in point for a lot of you listening. It’s something Brian does for business clients, of course, but those of you at home. I will purposely – And I’m on fiber, but I will purposely reset my modem, my fiber modem about once a month just because of what Brian just said. And I don’t know. Well, I do know because, again, there’s a hierarchy even inside of their wide network, their wide area network that’s being pushed out in this case by Quantum, which is a division of CenturyLink basically. Believe it or not, there’s a hierarchy there that sometimes what you’re doing, I believe, Brian, what you’re doing is when you reboot, you’re reestablishing your connection. Your IP address might actually be updated. You might change where your hierarchy is on their wide area network by doing that. Is that typically what’s happening? It’s very possible, yes. It depends on the provider, but yes. Yeah. Now, some of you that are in the business world, you may actually have a static IP. And if you don’t know what that is, that’s another reason to talk to Brian. Some of you might even have some applications and things that you’re doing where you may want as far as security end of things go to have a static IP. Most of you that have business connections have that ability, probably even have one that you may not even be using that was included with your plan. And there might be some things that you can do. inside of your own network that allow you as an owner even to come back into the network more easily with some of those things that are there. And again, if some of your existing IT people have not informed you of some of those things, you’re missing out. Correct. Right? Exactly. So again, there’s a lot of things to this, a lot of moving parts, and there is to any type of network, especially in the business world, because keeping… Keep in mind also the other thing that Brian can help you with is all of the other appliances that are there, printers, scanners, you know, on down the line. We go phone systems even, security. Brian can help even with the security and the camera end of things as well. So Brian is one-stop shopping when it comes to you and what’s going on in your business and it’s not just okay my computer’s not turning on no it is the whole array of our connection speed isn’t what it should be we don’t seem to have the right wi-fi coverage like we need to you know things have changed we’re doing a few more things maybe even outside from what we once did we need a little bit more coverage there we can’t get outside the building on and on we go there’s all sorts of things there brian you can help them correct
SPEAKER 05 :
and the last thing we want them to do is have to tweak this themselves all these different things need tweaking they need to concentrate on their business correct i’ve i’ve got clients that have become great clients but at first they were like don’t i need to do that don’t i need to do this no you don’t let me do that yeah exactly in fact i no offense i know more about it than you do so let me handle my business you handle your business and you’ll make more money at the end of the day jeff go ahead hey good morning good morning jeff
SPEAKER 11 :
Hey, one comment and a couple of quick questions. One’s general, one’s specific to me. First comment, you were talking about dentists and automotive programs not seeming like they should be the same thing, but basically what you’re talking about is scheduling. And when you schedule things, it really doesn’t matter too much what it is you have to schedule. I remember Sam Walton years ago, I heard a quote from him that said that I don’t worry about people who think I’m in the retail business. I’m really concerned about people who realize I’m in the information business. And, uh, that was, uh, that was eyeopening that he wasn’t worried about selling stuff. He just needed information on how to get stuff from point A to point B and, you know, purchasing and all that kind of thing. So, um, So that’s, I think, really relevant to why the scheduling program can work in a variety of areas. I’m in a Mac environment. When we decided to go to iPhones, I was already an iMac guy, but I just pretty much dedicated myself to that. We haven’t used anything Windows for a while. But I know there’s Windows emulators out there.
SPEAKER 08 :
There is. I use one. I use one. I mean, somebody asked me that just a moment ago, Jeff, so you bring up a great topic. It’s something else Brian can help folk with if this is something that they might need in the business end of it. So for me, coming back into the station when I’m out on remote and I want to see the call screen and the phones and all that and even still control things when I’m out, and about which we’ll do this summer on some events, I have to use a Windows program to actually come back into the station and connect back in and do that, Jeff. And in turn, I have to have Windows to make that happen. So in turn, I actually have on my Mac the emulator parallels, which Brian actually was instrumental in helping me get all dialed in. So I use Parallels with Windows 10. I don’t know if I’ll upgrade to 11 or not. I’ll worry about that here in a month or two probably, Jeff, because… Again, that is a situation where I use that program in Windows only. There is nothing else in Windows that I am doing. Literally, I don’t use it to do any other single thing besides connecting back to the station when I’m out and about, which, by the way, might be a half a dozen times a year. And that’s about it. But yes, there are the parallels is one of the programs, I think right now, the better of the two VMware is the other one. But I think right now, parallels is better. And for lots of reasons that I don’t want to bore everybody with. But it Yes, you can run that it is an emulator, Jeff is exactly what it is. And you just download Windows to that emulator, if you would. And in my case, I can run Linux, I can run Windows, I can play around with whatever I want to with that emulator.
SPEAKER 05 :
And I’ll just add this. It depends on the age of your Mac. For example, I have a newer Mac, so I use Parallels as well, but it will force you to use Windows 11. There is no Windows 10 based on the chip, the motherboard in that. So they will force you to do Windows 11. John mentioned it. There is a free version of VMware Fusion out there that you could play around with. You don’t have to buy Parallels, although Parallels does have a trial version.
SPEAKER 08 :
And Parallels is $100, Jeff, and you kind of buy it once, and it’s a done deal. Correct. So it’s actually pretty pretty cool.
SPEAKER 11 :
I just was so interested for myself. I just wondered about business owners out there who go, great, I’m on a Mac, and now – I’ve got to buy another hardware. I was thinking.
SPEAKER 08 :
You do not.
SPEAKER 11 :
Maybe not.
SPEAKER 08 :
Not at all. No.
SPEAKER 11 :
I didn’t know if in a day-to-day environment, you know, automotive shop.
SPEAKER 08 :
Yep.
SPEAKER 11 :
Performance would take a hit by using an emulator because you’re basically emulating a Windows box and software. That’s right. That’s very software intensive.
SPEAKER 08 :
Did that for years, especially when it came to some of the banking things, Jeff, and those have improved. There’s now a lot of web interfaces and things that the banking world has changed. But there are still some things where if you, for example, have remote deposit with your bank and there’s a check scanning device that you may have that they loan you to actually do larger deposits and stuff with, those are typically, Jeff, run through a Windows machine. They have to be. That’s kind of that end of it when I was saying there are certain things that you have to run Windows for. There is an example because, to my knowledge, at least at this point, none of those financial institutions will run that check scanner through the Mac sides of things. Right. Drivers, they don’t work. That’s right.
SPEAKER 11 :
Yeah, good to know. And regarding routers, I think it’s a C3000. We have an option of one Internet provider, a pair of sensory links.
SPEAKER 10 :
Mm-hmm.
SPEAKER 11 :
I mean, generally it works pretty good. We have really good local tech who, if a lightning strike takes it offline, I have this personal cell number, and we can generally get back up in a couple hours.
SPEAKER 05 :
That’s good.
SPEAKER 11 :
But I’ve noticed that on my Mac, and when I’m connecting via Wi-Fi to both my printer and an Epson scanner, it’s a Canon printer and an Epson scanner, sometimes it seems like the connection goes stale sometimes. I’ll try to print and it’s searching for printer. And I’ll end up having to cycle power and cycle the Wi-Fi on and off. And eventually I get them reconnected. But it’s just a pain. And it’s the same thing with the scanner. I’ll have to go through some machinations to get them to see each other again. And I’m wondering, do you have any idea what’s causing that connection to go stale like that?
SPEAKER 05 :
Well, I would start back with real simplicity and kind of what Joe, I was talking to Joe about, which is even Macs have drivers for the printers. So I would, what I would do if I was sitting there at your computer, I would remove the Epson software. I would remove the, what’s the other computer or scanner you have?
SPEAKER 11 :
It’s a Canon multiplexer.
SPEAKER 05 :
I would remove the software. I would go to their site, Canon and Epson, and download the latest software that they have, reinstall it. It’s not difficult on a Mac, and that way you know you’re getting the latest drivers because that’s where I always start. I never know. You can play around with all kinds of different things, but if you don’t have the latest software that they have developed, then you’re fighting an uphill battle. So that’s what I would start with. And, you know, you can go to their site even today and just type in, like Canon, type in your model number of your printer. And you’ll be able to see a date on there. And most of the time, unless your printer’s really old or scanner. It’ll be newer. It’ll be newer. Yep.
SPEAKER 11 :
Yeah, I mean, they’re only a couple of years old. It’s a fast photo, so I think they’re going to support that for quite a while.
SPEAKER 08 :
Probably.
SPEAKER 11 :
Yeah.
SPEAKER 08 :
Yeah, for sure.
SPEAKER 11 :
But I do update the drivers manually periodically. They’ll give me a little box to check for updates, and I’ll do that. But what you’re saying is it’s better to just get rid of the…
SPEAKER 08 :
I agree with Brian on that. I’ve done the same thing. You’re starting fresh at that point, and there’s nothing remaining. Everything’s done, deleted. The way your Mac works, Jeff, as you know, it’ll delete all that off, and you reinstall the new stuff knowing you’ve got the latest things. You’re not overwriting anything with an update. It’s like a clean install on your OS. Think of it that way.
SPEAKER 05 :
Correct. Yep. Okay. And for the most part, if you go to Canon, Jeff, for example, and you find their latest driver, it’s a self-install. I mean, it’s not a self-install, but it’s an automatic install. It’ll install the printer for you. It’s very painless. I mean, the only thing you probably have to do is put your Mac password in when you’re at that install point. that install process. So, um, I would give that a shot first. John’s exactly right. A kind of a clean slate. You’d be amazed how many times that fixes problems.
SPEAKER 11 :
Okay. And that, that prompted a followup with it. You mentioned a clean install on the, on the software for the peripherals, but I have never done a clean install on the, on the iMac itself. Um, is that something that I should do as well?
SPEAKER 05 :
You know, if you’re technical like I am, I mean, I kind of do that anyway on my computers probably once every year just to start from scratch. But I would say you could do that. But if you’re not having problems generally other than your peripherals and everything, the speed seems good and that sort of thing, you’re not having any weird errors or things like that, I probably wouldn’t mess with that.
SPEAKER 11 :
Okay.
SPEAKER 05 :
Yeah.
SPEAKER 11 :
You’re mentioning problems. It’s one of these odd quirks I’ve noticed. I’ve seen it on three iMacs that I’ve owned now. Every one of them, when I first boot it up, it has trouble seeing the wireless magic mouse. It sees the keyboard just fine, but the mouse doesn’t move when I’m on the login screen. I have to use the arrows to toggle over to my login and use the keyboard.
SPEAKER 08 :
What OS are you on now, Jeff?
SPEAKER 11 :
Um, it’s not the latest because I, here’s part of the problem too, I’m sure is I have a, I think it’s a 2017 Mac. Oh yeah.
SPEAKER 08 :
Okay.
SPEAKER 11 :
It’s getting old then.
SPEAKER 1 :
2019.
SPEAKER 11 :
So yeah, there it’s, uh, I’m not even on the current one. I think I may still be on Ventura. I’m not sure. I don’t remember off the top of my head, but I know that. Yeah.
SPEAKER 05 :
Are you able to upgrade any more than Ventura? Do you know?
SPEAKER 11 :
Uh, no, I get, I get security updates for it.
SPEAKER 05 :
Okay.
SPEAKER 11 :
It won’t let me move up in an OS.
SPEAKER 08 :
Gotcha. Okay. Yep. Good stuff, Jeff. Thanks, Jim. Appreciate you very much. Great questions, by the way. Walt, you’ve got a question. Go ahead.
SPEAKER 12 :
Actually, I do. I’ll try to make it real quick. Does your guest have a shop where I could take my laptop, my desktop to him and have him just go through it and see if there’s any viruses or anything? I’ve had some problems. I was able to get around them, but It’s like my cell phone. My cell phone has a mind of its own, does what it wants to do. And secondly, when I scan something to my computer and I want to send it to somebody, they say, oh, that’s a BMP file. I need a PDF file. So I went into my scanner and it says I can send a PDF. But when I select that and I scan something, It still comes out as a BMP. I just looked at the manual for it this morning. I was going to download the manual and I found the area for scanning and PDF scanning. That manual is 263 pages long. I said, well, I’m not going to download that thing. So anyway, I just wanted to see if I could just take my laptop. I’m looking for someplace I can take it. I’ve had two people who are supposedly IT guys. And just once telling me, oh, MSN stopped using, you can’t use hotmail, email accounts, which I was using, then all of a sudden that stopped. And I had to go to Outlook. Now we got to change everybody over to Outlook. And another guy was telling me, well, you left something open on your laptop. And because you left something open on your laptop, you can’t use your email on your desktop. I say that doesn’t sound right. So I just wanted to find someone I could take my desktop to or just have them go through it and say, this needs to be tweaked or that needs to be upgraded and go from there and then see if we can figure out the issue with the scanner. And that’s about it.
SPEAKER 05 :
Well, we don’t normally do residential stuff. And you don’t have a shop. Yeah, we don’t have a shop. But I will do a plug for somebody that we use here in town over off of Dry Creek and I-25. It’s called DHE Computer Systems. You can look them up online. We take all of our computers that need warranty work or anything that kind of is out of our scope or we don’t have time to do. We have them do the work, and they do a really good job. They’re reasonable. You can use my name when you go over there because, like I said, our company takes a lot of work to them. And, you know, it looks like you’re in Centennial, so they’re probably not too far from you. So that’s what I would say on that.
SPEAKER 12 :
Okay. Well, very well. I will give them a chance. Let me ask you one other quick question. Do you… I know it’s possible to do this, to get in, to me to give you permission and whatever I have to do, to go into my computer and check it out. I think it’s called TeamViewer.
SPEAKER 05 :
Oh, yeah, remote access. Yep.
SPEAKER 1 :
Yes.
SPEAKER 10 :
Uh-huh.
SPEAKER 05 :
Do you do that? We do it. Yeah, we do it for businesses. Yeah, we definitely do that, but not, you know, again, it’s not, we don’t do a lot of residential stuff, if any. I see. Yeah.
SPEAKER 12 :
Okay.
SPEAKER 05 :
Yep.
SPEAKER 12 :
Well, very good. That’s it for me.
SPEAKER 08 :
Thank you, Walt. Appreciate it very much. Thanks, Walt. Let’s take a quick break. We’ll come right back again. You can find Brian at our website, fixitradio.com.
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SPEAKER 08 :
All right, we are back. Fix It Radio, KLZ 560. Again, thank you for listening. We appreciate it very much. Lots of great calls today, by the way. We appreciate that also. And Brian Weary again with me from Ease My Pain. And Brian is our, you know, my IT guy. I consult Brian. You know, he started his business, gosh, how many years ago has it been now? Four. Four years. So, believe it or not, right after COVID, which most people would have thought, why in the world would you start a business right after COVID? Well… We did. And here we are. And it’s worked out well. And Brian has numerous business clients. And again, that’s his specialty is the business end of things. So for those of you listening, if you have just a one off personal computer, no, Brian’s not your guy. We can recommend guys that can actually help you along those lines. But if you’re a business or part of a business or, you know, you own a business or. You know somebody that has a business that seems to be struggling in that department all the time, or you’re a business where you’ve thought, man, I’m getting to the point where I’m tired of doing this myself. I know a little bit, enough to get me in trouble, but I need more help than what I’ve been doing in the past, and I’m ready to either hire somebody to come in and help. Don’t do that. You can hire Brian. for a lot less money than you can hire an individual to come in and help with some of your it things and save a boatload of money not having another team member another employee on staff you don’t need it you can do it for a lot less money than bringing that person in and i mean folks i’m talking for a quarter probably of what you would what it would cost you to actually bring an employee in and i’m not exaggerating when i say that am i brian
SPEAKER 05 :
No, and we’ll treat you well. I mean, our big thing is being responsive, being excellent communicators, and as John said, just being kind. I mean, I’ve been on the other side, so I know what it’s like, as John said earlier. But yeah, we just will take care of you, and our big thing is being responsive. We will. We’ll return that phone call, and we’ll be on time. If not, we’ll give you a phone call, that kind of thing, so.
SPEAKER 08 :
The other thing I know Brian does very well because it’s something we have worked on together is Brian is also continually, those of you that are business owners, and you’re his client, he is continually monitoring all of your hardware. So we’ve had some conversation even today of as things age, we were talking to Joe from Jersey about the dongle for the Wi-Fi. Okay, Brian is going to be watching those sorts of things and even letting you know, similar to what we would do on the car repair sides of things, hey, we’ve got these hardware expenses. that are going to be coming up in the next six to 12 months, we should be budgeting for, you know, X, Y, Z. You know, we’re going to have to replace that firewall piece or we’re going to have to replace your, you know, this particular router or this particular Wi-Fi device is getting, you know, out. It’s not going to be updatable any longer, things along those lines. And so Brian is watching those things all the time as well, giving you really this list of, hey, these are things that we know we’re going to be having to do here in the near future. Again, so that nothing worse, I can tell you this straight up, nothing worse as an owner than having a huge surprise. Correct. All of a sudden, I’ve got to spend $5,000. Well, why didn’t anybody tell me that? I mean, it would be nice to know on the front side, okay, I’m going to need to spend this, but I don’t have to do it right now. I can budget this over the next six months. Those are the things that Brian will help your business with. I’ll just be straight up honest. Most of your IT people are not doing that. They’re waiting for something to fail. It’s kind of like old school fixing cars. We’ll fix it when it fails. Well, no, that doesn’t really work very well. And as you can tell, because of literally Brian being really sharp to begin with, but then our relationship back and forth and what I’ve done on the car world, I hate that. Nothing worse than fixing something when it fails. I want to know about it before it fails, so I don’t have a failure. Correct. There’s nothing worse, especially in business, especially with computers today, that is as involved as it is in running your day-to-day business. The last thing you need is a glitch. Right. Right.
SPEAKER 05 :
And, you know, our job, part of our job is putting out fires because things come up. They do. We’re trying to grease as much as we can for you.
SPEAKER 08 :
Because when your business is running smoothly, all of your computers and printers and devices and appliances and everything is working like it’s supposed to. Everything is streamlined. Nobody’s complaining. All your people are happy. And guess what? They’re concentrating on the customer. and making you money at the end of the day. When there are glitches and you’re now in the throes of, oh, this printer won’t print, or I can’t get to the internet, or why is my speed so slow, or, or, or, now all of a sudden it’s a big disruption in the business and you’re not making money. You’re literally losing money at that point in time. And some owners don’t think about it that way. But when you’re not making money, you’re losing money. Period. So for some of you that are business owners, eliminate that. Talk to Brian. He’s my pain. And he can come in and evaluate what you have going on and help you out immensely. And again, some of you that even just have three, four stations. If you have three or four stations, you’ve got three terminals or more because some of you might even have as owners one or two things at home that Brian can work into this mix as well. You’ve typically got a couple of printers. You probably have some other appliances that need done. You’ve got Wi-Fi. Again, even those of you that have a smaller business with just three or four computers, you’re big enough where Brian can come in and help you because you’ve got enough going on that it’s getting large enough that you don’t need to be doing that on your own. For sure. Okay, what’s your phone number so we can get that out to folks? 303-747-6767. We’ve got a minute left. Anything we forgot today? There’s always more. By the way, we’re going to keep having Brian back every six, eight weeks, something along those lines, so don’t worry. He’ll be back with us. But anything else we missed?
SPEAKER 05 :
Just, again, like we talked about several weeks ago, just be aware of these scams, these things that pop up on the screen or come in your e-mail. If it seems suspicious, it likely is. And just take your time. Be patient.
SPEAKER 08 :
If your best friend that never sends you an email just did, you probably ought to not open that and maybe even make a phone call or a text message back and say, hey, did you just send me an email? And if they say, no, what are you talking about? Well, you know, just delete that and move on.
SPEAKER 05 :
That’s why I always call you when I get an email.
SPEAKER 08 :
Because I don’t ever email much. That’s right. All right. That’s it for today, guys. We appreciate you listening very much. Fix It Radio, KLZ 560. Again, go to fixitradio.com. All of Brian’s information is there, along with all the other folks that help support this program week to week, which we appreciate greatly. They are tailored, again, for this show and for what we do here. Use them. Let them know that you do. Fixitradio.com.
SPEAKER 06 :
The views and opinions expressed on KLZ 560 are those of the speaker, commentators, hosts, their guests, and callers. They are not necessarily the views and opinions of Crawford Broadcasting or KLZ management, employees, associates, or advertisers. KLZ 560 is a Crawford Broadcasting God and country station.
