Alongside commentary on navigating funeral processions and emergency vehicles on the road, this episode of Drive Radio touches on the importance of respecting traffic laws and personal anecdotes from the auto industry. As John and Mark lament over past jobs, the conversation shifts to the social responsibility and personal discipline shaped by these experiences. With humor and practical advice, they explore everything from the reasons behind refusing a cigarette to the correct handling of funeral processions on busy highways. This episode is both informative and a trip down memory lane for the hosts.
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It’s 106 miles to Chicago. We’ve got a full tank of gas. It’s dark, and we’re wearing sunglasses.
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SPEAKER 15 :
And it is Drive Radio, KLZ 560. Thanks for joining us. We appreciate it very much. As always, myself, Mark Guernsey from Accountable up in Broomfield with me today. Mark, good morning, sir. Well, good morning. Always a joy to have you. Thanks for coming down. It’s a beautiful day outside for those of you, by the way. It’s not super hot yet, 79 degrees. So if you’re going to be out and about, get all your chores done, get things, you know, Fall is not that far away, so make sure you’re getting things taken care of. If there’s questions you have for us, by all means let us know, 303-477-5600. Question of the day. I didn’t do one last week because we sort of got started and honestly never got around to it. So I had this for last week that we didn’t use. I’m going to use it this week. This comes from one of you. So a lot of times you guys will give me ideas for questions of the day. In fact, somebody said that I need to start Fix It Radio, a show we just did, talking about people should call in as an open question with, if you bought something, did you get rid of something? Good one, by the way. In other words, if you buy something and you drag it home, not a staple. I’m not talking about toilet paper, paper towels, things like that. But if you bought something, did you get rid of something? So that’s a good one, by the way. So that’s something that I may very well do in the near future. Today’s impossible question is, worst job ever. Now, it could have been a job in a job. In other words, maybe you had a job and there was a part of that job that was just absolutely awful that you hated, but you still had to do it because it was a part of that job. And then I’m going to have a follow-up question next week along the job lines of things that I won’t give you yet. But today I’m just asking, what’s the worst job you’ve ever had? Now, it could have been a job that was really, really fun, but there was just one aspect of it that you hated. Did not care for. I’ve shared my experiences with you guys, even from an early age, working in the dealership. And I loved cars. I loved working in the dealership. I loved working around the whole aspect of things. When I got my own business, I mean, there’s been very, very few times in life that I didn’t enjoy going to work and doing what. I do. I think that’s the one plus for me that I’ve always had is knowing that you’re doing it yourself. There’s always rough days. Don’t get me wrong. There’s always those days where it’s like, man, you know, are we going to have a good month or a bad month? And how are things going? And so I’m not. But in general, as far as the work aspect of it, always enjoyed what I did. The one thing that I never enjoyed. Two things, actually. I had two things that I never enjoyed. And there’s a reason to this day I’ve never smoked. So as a kid working in the dealership, which in the 70s, everybody smoked. And I will tell you that one of the worst jobs I had that I hated and I hate even to this day is cleaning up cigarette butts. And in those days, I cleaned up a lot. Everything from ash. Believe it or not, back then, cars had ashtrays, and they got used. And so you’d clean up ashtrays. You’d have to clean the windows because of the smoke that was inside. You’d clean out trash cans, and people would throw their cigarette butts in the urinal and things like that. And you’re having to clean all of that stuff over those years. And I will tell you, the reason I’ve never smoked, never picked up a cigarette in my entire life is is I decided back then, and if you guys smoke, great, more power to you, but it’s the filthiest habit on the planet.
SPEAKER 16 :
Yeah, having to clean that up would be a good deterrent for sure.
SPEAKER 15 :
Maybe they did that to me on purpose, knowing that that would be one way to make sure that John never smoked because I never touched a cigarette my entire life because it was such a filthy habit when I was growing up that I never had any desire to, ever to even be around them because of doing this. For me personally, that was one of the worst jobs that I had. Now, one other job that was just about as bad, and there’s a couple of you that listened to me that grew up like I did, and you will relate to this very well. So I’ve said this before, but back in the day, we weren’t as environmentally sound as we are today is probably the best way to say it. And not because we didn’t care. We just didn’t know. We didn’t know that some of the things that we were, you know, I remember back in the day growing up, you know, we would literally have a barrel of solvent. And when it came time in the dealership, we washed the floors of the dealership every Friday night. The entire place got scrubbed down, cleaned, ready to go for Monday morning. It was a part of our routine and what we did. And until good floor soap came along, what you cleaned the floor with was solvent. You’d throw solvent out onto the floor. You’d scrub that down. You’d rinse all that off. All that, of course, was going right down the drain, and nobody thought anything about it. That’s just what you did back then. Well, there’s lots of other things that went down the drain as well. Back then, if you had an oil spill, nobody soaked that stuff up with a floor dry or anything like that. You just shoved it down the drain, and you didn’t worry about it. Now, we had a sand trap whereby that oil was separated before it went to the sewer, but as time would go by, the drains would clog up. They’d fill up. I mean, the trench drain itself that ran down the middle of the shop would fill up with gunk and oil and solvents and dirt. And it would get the point to where literally a six-inch deep, eight-inch deep drain would have an inch in it. And then it would be time to clean out. And I think they left it on purpose for me when I worked the summers. Yeah. Because one of the things I had to do almost every summer for several years in a row was we had this square shovel that fit right down inside of the drain just perfectly. And we kept that shovel for that reason. It was always stuck away where everybody knew where it was. And that’s what was used to clean the drain out. And we had probably about a 40-foot or so drain. It might have even been 50-foot, but at least 40-foot. And it went from one end of the shop down the middle to the other. and literally had to clean that out, and you’d get a wheelbarrow because you’d have to go take it out and then empty it into the dumpster and so on. The smell, the nastiness that you were getting out of that drain, that was one of the worst jobs I can still to this day remember doing. Now, the satisfaction is when you were all done and you were able to get the power washer out and wash the drain and everything was all nice and clean, that was the best part about that was getting it all done. But that initial cleaning up of things… It was nasty. It was disgusting. It was smelly. I mean, it was one of the worst jobs I think I ever had. That’s kind of what we’re asking about with the question of the day is, you know, what’s the worst job you ever had? Not maybe the job itself, but an aspect of the job, because I love my job. Even back then, I loved my job, but I hated cleaning those drains out. It was the nastiest thing ever. And, Mark, you know today we’re much cleaner. Those don’t work that way now. We don’t let the same things even go down the drain now, automotively speaking, that we once did. Most shops, it’s very, very clean, and there’s very little. Most of the time, it’s water only that’s going down the drain. I mean, in the wintertime where things are falling off the car, there might be a little water and salt because of what’s on the car that goes down the drain. But outside of that, there’s not much going down the drain anymore.
SPEAKER 16 :
No, there’s not, and we intentionally keep that clean and avoid that. But, you know, we still have parts washers, and not going into the drainage system, but we still got to clean those.
SPEAKER 15 :
Oh, yeah.
SPEAKER 16 :
And dirt and oil dry, grease, everything piles up in there, and you have to clean it out once in a while.
SPEAKER 15 :
Yeah, I forgot. It’s not much better. No, in fact, I have one of those at home that I’m about to do the same thing with where I’m about to make a changeover and clean mine out, and it’s due for the fluid change and so on. And, yeah, and for those of you listening, those aren’t the easiest things to dispose of. You need somebody that you know that can actually dispose of that quote-unquote chemical the proper way because you can’t just toss that like you normally would. And that’s a whole other topic, and some of you have some of that at home, some of you do not. Very few people at home have a solvent tank, but some of us do because I’ve got a fair-sized shop at home that I work out of and so on, and I actually have a solvent tank in there where if you’re going to clean a part or do something along those lines, you can, and it works really well. Yeah, that’s fair. And it’s nice to have. So question of the day, worst job you’ve ever had. Now, I’ve got several things we’re going to talk about today as well. One thing, and I think I’ll do this right now. Somebody asked me last week, as we talked about, how do you properly handle emergency vehicles when they drive by? So we’re going to take a break, and when I come back, somebody asked me last week, would I please add into that funeral processions? How should traffic work when there’s a funeral procession? I didn’t cover that last week because I didn’t think about that with the emergency processions. vehicle end of things so i’ll cover that here as soon as i come back lines are open though any questions you’ve got myself and mark are happy to answer those give us a call 303-477-5600 we’ll be right back this is drive radio klz 560.
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SPEAKER 01 :
I guess the funeral procession part kind of ties into a bigger question I’ve got as to what laws might be as to who gets to disrupt traffic in what situations, because I see a lot of different vehicles with flashing yellow lights just park in the middle of the road sometimes, whether it’s a Well, construction work or delivery service, surveyors. I don’t know, all sorts of things. I just don’t know if there’s a broad state law that says, okay, you’ve got a flashing yellow light on your vehicle, you get to do whatever you want.
SPEAKER 15 :
And really then, I’m glad you brought that up, Jerry. Great comment, great question, by the way, because here’s what I know from working in a field where there’s emergency vehicles and things like that and things that we do. And here’s the way the law works. to my knowledge, including even the liability end of things for these particular companies and what they’re doing. If you’re working for a city or the state or some government entity in doing something in the roadway, then yes, you’ve got the ability to turn your lights on, put the cones out, be there, there’s no issues that way, and you’re doing something for the state, the municipality, the city, whatever the case may be, and you’re well within your legal rights to be able to do all of that. Now, If you’re on your own or you’re surveying for a private landowner or you’re doing something along those lines, that does not apply, Jerry. So if you’re not under contract with a government agency, you don’t have the same abilities with your flashing lights and stopping traffic and so on as to somebody that actually does work for one of the government agencies.
SPEAKER 01 :
Yeah, I’ve witnessed an awful lot of unsafe activity like that where somebody seemed to think that it was okay for them to just take command of the road, but it was really creating a hazard. But back to funeral processions, I witnessed a funeral procession on a county road north of Greeley one time. And This section of the road was very heavily trafficked at relatively high speeds at a particularly dangerous intersection, even under the best of conditions, just because of limited sight lines. And the service that was hired, I guess, to conduct the procession, you know, they’ve got their flashing lights and, you know… simulation of a law enforcement badge on the sides of their cars, right? So, you know, they’re projecting this security image. But they were doing a terrible job. They almost caused a wreck. And then one fellow, I think this guy was obviously a worker for an oil field service in his truck. I think he made the right call to basically disregard the guy who was trying to direct traffic just for general safety. And then then the clown who was trying to direct traffic literally jumped in front of this fellow’s truck and started yelling at him and waving his arms around. I thought he was going to try to drag him out of the car and have a fist fight.
SPEAKER 15 :
And that’s a guy that’s really trying to have—he’s on a power trip. He thinks he’s got more power than he really does. And at the end of the day, especially here in Colorado, Jerry, he doesn’t have that ability. Again, he is not under contract by— the state or the city or county or anything along those lines. So the reality is why we should respect those individuals in this particular case where they’re incompetent and they’re not doing what they need to be and they’re actually causing things to be more dangerous than I feel the guy in the truck has his full right to do whatever he did. Absolutely. And I would end the same.
SPEAKER 01 :
Yeah, I mean, sometimes common sense has to outweigh everything else.
SPEAKER 15 :
And I see that, by the way, for those of you listening, too. This is the other pet peeve I have, especially with, you know, tow truck drivers and things along those lines. The other law, by the way, is you’re only to have your flashing lights on. You know, that rotating beacon is only supposed to be on when you’re in that emergency situation. So let’s say you’re a tow truck driver and you’re hooking a car up and it’s on the side of the road. Yes, you can have your lights on, make sure people are aware that you’re there and so on. The minute you start to pull back into traffic and you’re in traffic, those lights are supposed to come off. You are not allowed to drive around with those emergency lights on all day long like you see a lot of these tow truck guys doing. I don’t know why they do it. I think because it’s either ignorance or power trip or whatever. I don’t know. But it drives me crazy because they’re not – they become a distraction. In fact, they become – a a vehicle that everybody is slowing down for when they shouldn’t be the exception to that is uh the pilot cars that are in front of or behind a oversized load those folk can have you know flashing lights are supposed to that’s one of the laws around a pilot car and what they’re able to do and so on and you’re supposed to keep your distance and so on that’s why they’re there That’s a different scenario. But just a regular tow truck with its beacon running down the road after it’s already made its pickup, if you would, Jerry, that’s actually against the law. Same thing with these guys driving snow plows, construction vehicles, whatever. If they’re running around and they’ve got flashing lights on, that’s illegal. I wish the police would do more about it, to be honest with you. They don’t, and I wish they did.
SPEAKER 01 :
Well, you mentioned the pilot vehicles. I had seen something fairly recently. where there was an oversized load on a trailer and then a pilot vehicle behind this guy, and I’m assuming one way up in front. But anyway, there was absolutely no reason not to pass this vehicle along this one stretch of highway because there was plenty of width, but people wouldn’t do it. And I mean, I guess maybe do you know if there’s a specific law that says if they’re going 10 miles an hour or 40 miles an hour and under the limit that people can’t pass?
SPEAKER 15 :
Oh, you can pass as long as there’s enough room. I mean, you can’t drive on the shoulder, of course, to get around an oversized load. But if they’re on like, you know, like say they’re going down 225 and they’re taking up two lanes and there’s four lanes there, they’re in the right two lanes and the left two lanes are open. You’re well within your right to pass them. Absolutely. I do it all the time. You don’t have to stay behind. They’re there to warn you that, hey, there’s an oversized load. Be careful. It’s going to be sticking out over the lane. And, of course, the truck itself, usually it’s a big low boy of some kind. It’ll have all sorts of, you know, flag. By law, they have to have signs, flags, a permit, by the way, to haul an oversized load. And this is the other thing, too, that most people don’t know. and sometimes I think they stretch this rule some, they, by law, Jerry, are not supposed to be on the road during rush hour. That’s the law. Now, rush hour is different, and I don’t know exactly what the rule is now, but I think in Denver it’s like, I want to say it’s like 8 to 10 in the evenings. It’s like 3 to 6, and I see them on the road sometimes at 5 o’clock at night, and they’re not supposed to be there. By law and their permit, they’re not supposed to be on the road in rush hour traffic.
SPEAKER 01 :
Oh, I’ve never heard that.
SPEAKER 15 :
Yeah, oversized loads are not allowed to be in rush hour because they’re going to be slowing everything else down, and it’s already bad enough.
SPEAKER 1 :
Right.
SPEAKER 01 :
Okay. Well, I appreciate the information. Good stuff, Jerry.
SPEAKER 15 :
I don’t know if we’ve ever talked about that, so that’s a really great topic. I don’t think most people understand some of the oversized load stuff. And, yeah, it’s actually, there’s a lot to an oversized load that at times, I think those guys, as I said a moment ago, they stretch the rules because I see them on the road at times when they’re not supposed to be.
SPEAKER 1 :
Hmm.
SPEAKER 01 :
Okay. Well, thank you, sir.
SPEAKER 15 :
You’re very welcome. Appreciate it very much. That’s a great question. Dennis, we’ll get you in before the break. Go ahead.
SPEAKER 03 :
Hi. My understanding is that when you take a car in for air conditioner complaint that, you know, it’s a little cool, but it’s not as cold as it used to be, won’t they put a vacuum on the system, pull everything out, and then recharge it with the right amount of coolant?
SPEAKER 15 :
Depends. That can be one of the processes. Typically, and Mark can speak to this, but typically the first thing you’re going to do is measure several things. What’s the ambient air outside? What’s the air coming into the condenser up front? because the air conditioning only lowers temperature X amount based upon the ambient air. So the cooler it is outside, the cooler the air conditioning is going to get. If it’s a 100-degree day, for example, it’s not going to be as cool in the cab as if it’s a 70-degree day, for example. And the first thing that most shops will do is they’ll take those readings and determine what’s that difference like, how far off is it, do we really have a problem, and then they will proceed with the next step.
SPEAKER 03 :
And if they do decide that, yeah, this should be cooling better, is that when they will vacuum out?
SPEAKER 15 :
Well, usually the next step, and Mark does this all the time, usually you put a set of gauges on it, you put the machine on it, and you determine what are our pressure readings and are things cycling like they’re supposed to. Right.
SPEAKER 16 :
If it is low on refrigerant, that is by far the proper procedure. You don’t just top it off and hope it’s better. Correct.
SPEAKER 15 :
Correct. Especially now. In the old days, Dennis, that was kind of the way to do it. R12, back in the day, there was a sight glass even. If there were a few bubbles in the sight glass, you knew it was a little low. You’d add a little R12, and off you go. The systems have become so much more sophisticated today that that’s no longer the way it’s done.
SPEAKER 03 :
And when they say, well, we’re going to vacuum it out and recharge it, would it be acceptable to ask the shop to add a little of the proper oil to the system? That’s an automatic.
SPEAKER 16 :
Yeah, that has to be done because some oil leaks out with the refrigerant.
SPEAKER 15 :
Correct.
SPEAKER 16 :
If you replace a component, you know how much oil to add with it to keep it at the right level.
SPEAKER 15 :
And even on an EVAC and a recharge, all of that’s being done at the same time, Dennis. In fact, some of the machines, you hear the ad even for Geno, some of the machines take all of that out, filter a lot of that before it even goes back into the system itself. So depending upon the sophistication of the machine, most of the new modern machines will actually do all of that at the same time. That’s partly why a lot of shops will, if it’s even slightly low, they’re going to evac, clean everything up, make sure everything’s good to go, recapture all of that because you’re not allowed to just let things, you know, vent to the air. So they, by law, have to recapture that, clean all that, and then put it back in. And is that evac, is that going to pull oil out that’s in there? Oh, it depends. It can a little bit depending upon the system and so on. Not normally a lot, but it could pull some, and you want to make sure you have the – the only thing lubricating the compressor is that lubricant that’s in the system.
SPEAKER 16 :
Right, but most of that oil stays in the compressor, some in the condenser. The other part of the oil is we add the oil with dye. So we add an ounce of that so that when it starts to leak the next time, because there’s obviously a leak or it wouldn’t be low, we can find those leaks with a black light. That’s the best way to find AC leaks.
SPEAKER 15 :
Hey, thank you for all that great information. You’re very welcome. By the way, Dennis, great question. I don’t think most people understand how that works, so thank you for asking because, yeah, there’s a lot more to it. Again, the old days, it was real simple. Literally, you’d get your rag out. You’d wipe off the sight glass. You’d turn the AC on to max high. You’d look to see was there any bubbles in the system. If there was, you’d top it off to there weren’t any bubbles left, and off you go.
SPEAKER 16 :
Well, the old compressors had an oil bath. They didn’t use oil with a refrigerant.
SPEAKER 15 :
It was a totally different system. So it was really easy at that point. Now, with all of the advents of the new systems and some of the new systems, just for some of you listening, they even have variable compressors. So that compressor is even doing different things at different times based upon its need and its call, meaning it’s not a static compressor. It’s very dynamic depending upon what’s being called for. Is that the best way to explain that, Mark?
SPEAKER 16 :
It is. It’s in a better system than the old one where it ran the compressor and then it would shut it off. It’s kind of like a furnace. So just like, how about lower speed?
SPEAKER 15 :
On-off, on-off, on-off.
SPEAKER 16 :
Yeah, makes way more sense.
SPEAKER 15 :
So now they just vary the compressor. It’s dynamic and it’s doing whatever load is needed at that time.
SPEAKER 16 :
And much more efficient and consistent.
SPEAKER 15 :
But also more precise in how it functions, meaning everything that you just asked is very important on a new system. Correct. Great questions. Thank you, by the way. Rand, Bill, you guys hang tight. We have a line open. 303-477-5600. Drive Radio, KLZ 560.
SPEAKER 14 :
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SPEAKER 15 :
All right, we are back. Drive Radio KLZ 560. Mark Guernsey, accountable with us up in Broomfield. Appreciate him being with us as well. You can find Mark. Just go to our website, drive-radio.com, or you can go to his website as well. Mark, give him your phone number and website.
SPEAKER 16 :
Yeah, phone number is 303-460-9969. Best part of that, you can text us at that number as well. We can respond right away. Website, accountableautocare.com.
SPEAKER 15 :
All right, appreciate it very much. Bill in Lakewood, you are next. Go ahead. Hey, how’s it going?
SPEAKER 05 :
Good, Bill. On those running boards I put on, you know? Yes, the amp steps. Right. What do I lubricate them with? Because they said at the shop to use Teflon. I thought Teflon was kind of dead.
SPEAKER 15 :
No, that would be the thing to do on those because it won’t collect dirt and junk, and they’ll still lubricate. You can buy a Teflon spray. Now, in your case, I mean, going back to how many miles a year are you going to drive this? Not a lot. Then don’t worry about it. You’ll never have to worry about it. You’ll never have to lube them.
SPEAKER 05 :
I have Bow Shield AMSOIL synthetic. The spray, the metal protector.
SPEAKER 15 :
That would work, too. Again, though, in your world, the little bit you’re going to drive it, you’ll get a lifetime out of those and never have to mess with them.
SPEAKER 05 :
Okay, because, I mean, the price tag, I don’t want to ruin them.
SPEAKER 15 :
You won’t, and you don’t drive enough to mess with it.
SPEAKER 16 :
But if you do lube it with something, you do want something dry, because anything else is going to collect dirt and dust and cause problems. That’s right. So definitely dry lube.
SPEAKER 05 :
Yep. See, I like the AMSOIL because that’s what I use on my guns.
SPEAKER 15 :
Just make sure. Your guns aren’t in the dirt, though. No, yeah, make sure it won’t collect any dust or dirt, Bill, because that’s what’s going to damage the mechanisms that are there. So make sure it’s not picking up any dirt. To Mark’s point, it needs to be a dry lube. That’s why they’re telling you Teflon, because it’s dry.
SPEAKER 05 :
Okay, so out of the ones I said, which one is a dry one, then?
SPEAKER 15 :
I’d have to go look at actual, you know, and Napa will sell this off the shelf. They’ll have a Teflon lube, but make sure it’s a Teflon lubricant. If not, it’s going to have a surface to it, I guess you could say, that will collect dirt, dust, things like that.
SPEAKER 05 :
Because they’ve got some bow shield.
SPEAKER 15 :
That I don’t know. I don’t know that brand, so I don’t know.
SPEAKER 05 :
They claim that’s what it was developed for.
SPEAKER 15 :
Okay. As long as it’s dry. And you can do this with your fingers. You spray this on, you know, whatever. Spray it on top of the kitchen counter for that matter. It’s not going to hurt anything. And come back, you know, four or five minutes later. And is it dry or is it wet? Okay. Yeah, okay. I get it. If it’s wet, you can’t use it. If it’s dry, you’re fine. Okay.
SPEAKER 05 :
Okay, thanks a lot.
SPEAKER 15 :
That’s a rule of thumb. Appreciate it, Bill. Yeah, I just want to make sure that it’s dry, and what Bill’s got is a set of steps that, the amp steps, they’re called power steps, things like that now from the factory, but they’re the steps that when you open the door, they come out, you climb in, as you shut the door, they go back in. They’re really slick. Watch your ankles if you’re not used to it. Yep. They are super, super slick. My only complaint with those, for those of you that do a lot of winter driving, plow snow, may do things like that, they’re awful when they get ice buildup. In fact, they’ll get so heavy that when they come down, they will not go back up because they get so packed with ice. That’s my only complaint with those steps. I’ve been putting those on since they were invented, long before they were even a dealer option. That’s how long I’ve been around the AMP steps, back when we actually probably did some R&D for them because they weren’t that robust early on. I can’t tell you how many different… mechanisms, motors, and things like that we put in back in the day when they were trying to get those things developed to where they were very robust, which they are today. Keep in mind, that’s 20 years ago that they probably first came out, and they’ve made a lot of advancements since then. But, yeah, to Mark’s point, you want to lubricate those with something that’s dry so it does not collect that dirt dust because that’s what gets down and starts to damage the hinges and things like that. So, Randy, you’re next.
SPEAKER 06 :
Yeah, I have what I consider to be a pretty cherry 2013 Camaro Supersport. Oh, nice. Black convertible with about 6,000 miles on it. Okay. And I was parking it in a parking lot in Longmont, and when I pulled up to the concrete parking block, the spike that they used to put those in was sticking up about four inches above the block itself. It wasn’t pounded in all the way. And it totally ripped off my bumper cover. Not totally from the car, but it needs to be replaced.
SPEAKER 15 :
Okay.
SPEAKER 06 :
And I’m kind of curious what my recourse is on something like that. And then the other thing I have a question on is I… don’t want us to come up on a car fax as an accident.
SPEAKER 15 :
Right, right.
SPEAKER 06 :
Good point. No great questions. Because that’s the value of the car.
SPEAKER 15 :
Well, first things first, did you talk to whoever is in charge of the parking lot? In some cases, that might be a communal lot where there are common area maintenance fees being paid by tenants and so on. Did you check into that part of things yet to determine if there was anything they would do liability-wise? Because most likely, they will have to. Whether they want to or not doesn’t matter. They would have to.
SPEAKER 06 :
Yeah, I definitely did that, and somehow or another, I’m not sure what they want me to do. They want me to submit this to my insurance.
SPEAKER 15 :
Yeah, no, it doesn’t work that way. You tell them that, no, we’re not doing that. Your insurance company is going to handle this. This is where Kevin Flesch, who’s one of our great sponsors, Rand, comes into play. If you don’t get them to do what they’re supposed to, you call Kevin, get him on the phone, and let him handle it. You should not be paying for this out of pocket. This is something that has rebar that hold those parking blocks down. This is stuff that we do in my business all the time. So that particular parking block has not been maintained. That rebar came up or never got pounded in all the way to begin with something along those lines. That is going to come back on that particular property management company and or the ownership group. Depends on how that’s structured every year. Every commercial building is done a little bit differently. But, yes, in that particular case, because of that, yes, their insurance company would be responsible for fixing it.
SPEAKER 06 :
Okay, what about the issue with the Carfax?
SPEAKER 15 :
Okay, that’s the next one. So thank you for asking. So the next thing is, number one, we want to get paid. So you need to get a full estimate on the vehicle and so on and get paid. And then you want to go to a collision center, and I can email you somebody if you can’t find someone. But you want to go to a collision center and say, listen, I want this to be a paid out-of-pocket. And I’m going to pay you cash, and I don’t want this going on the Carfax. Please do not make this an invoice that goes into Carfax.
SPEAKER 06 :
Okay.
SPEAKER 15 :
And they can. If you find the right one, they can do that. Some won’t. Some will just say, yeah, no, the way our system works, every invoice we have automatically syncs up. There are collision centers out there that will do this for you where it will not show up as an accident, and you don’t want it to.
SPEAKER 16 :
It’s certainly not breaking the law. It’s just a process. It’s one more step.
SPEAKER 15 :
And it’s not an accident, so you don’t want it going in as one.
SPEAKER 16 :
Yeah, correct.
SPEAKER 06 :
Great. So worst-case scenario, let’s say you put it in our core facts, even though I asked them not to. If you had to get something off of Carfax, how would you do it?
SPEAKER 15 :
Oh, it’s extremely difficult. It is a process. Let’s just say this. It’s much easier, and this is that old saying, it’s much easier to work on the front side and never have it show up than it is to try to work it off on the back side.
SPEAKER 06 :
Okay, so it shows up on Carfax. It devalues my car.
SPEAKER 15 :
It does.
SPEAKER 06 :
That’s exactly right. Is that part of my recourse with this?
SPEAKER 15 :
Well, that’s where you get BP appraisals. We talk to Burke all the time. That’s where you get him involved and make sure the insurance company is compensating correctly because, yes, you would have, especially at 6,000 miles, the kind of car you have, yes, there would be diminished value there if it goes on Carfax.
SPEAKER 06 :
Got it. All right, well, thank you for all your information.
SPEAKER 15 :
Yeah, and again, if they don’t get to moving forward on getting you paid fairly quickly, Rand, then you need to get a hold of Kevin Flesch, and he’ll take care of you.
SPEAKER 06 :
Do you think that’s a small claims court issue?
SPEAKER 15 :
No, that’s one where you just call Kevin and let him get on the phone, and what will happen there is they will end up having to pay him. You won’t. He’ll factor that into the claim. Oh, very good. So if they’re not going to move forward, you just basically say, listen, I’m going to give you one more chance. Here’s my estimate. I want paid. I want paid in full, or my attorney will be calling you, one of the two.
SPEAKER 06 :
Okay. Well, again, thank you again.
SPEAKER 15 :
So, yeah, trust me, I’m in that world, Rand. They are obligated to pay you.
SPEAKER 06 :
Okay.
SPEAKER 15 :
They’re going to try to shove it off on your insurance company because that’s easy, but that’s not how this works.
SPEAKER 06 :
Got it. All right, again, thank you very much.
SPEAKER 15 :
You’re very welcome, Rand. Thanks for the phone call. Appreciate that. Kevin, hang tight. You’ve got a question on your CVT. We’ll be back and take that here in just one moment. This is Drive Radio, KLZ 560.
SPEAKER 07 :
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SPEAKER 15 :
All right, we are back. Drive Radio, KLZ 560. Thank you all for listening. We appreciate it very much. Kevin in Broomfield, you are next.
SPEAKER 04 :
Hi, John. I was gassing up this morning, and the guy next to me was gassing up and asked what model my Outback, Subaru Outback was, and I told him the 2025, and I just lost my 2024 by hitting a big deer in Iowa, and I totaled it out. But… it’s maintaining, we’re both pulling our hair out with all the stuff that’s out there about maintaining CVT transmissions. And I, by 2024, when it hit 30,000, I wanted to get the, the fluid change. They’re all changed in the transmission. And then the dealership said, no, you really probably want to at least wait till 60. And, you know, it’s kind of funny. I love the dealership, but it kind of likes it a little gritty or whatever. And I’ve talked to you before and they, Like $30,000 makes sense to me.
SPEAKER 15 :
On any CVT, I don’t care what vehicle, some are more prone than others. But on that one, just because I know that vehicle, yeah, I’d be at the $30,000 mark.
SPEAKER 16 :
Ask them how many they’ve replaced that are sitting on their floor right now that haven’t gotten out of warranty yet. That maintenance is critical on those CVTs.
SPEAKER 04 :
Okay, okay. I just wanted to get a reset and get back to square one on that.
SPEAKER 15 :
Yeah, and this is something that, to your point, and I’m glad you brought this up, Kevin, because the dealerships will not tell you this. In fact, they will be the opposite and try to tell you that everything will go much longer than what… It should. And they do that. And they’re instructed to, by the way, from the factory. There’s a few anomalies. There’s a there’s a guy I follow that’s a Ford dealer, by the way, that solid guy. And he’s got a whole social media following now where he will literally he the other day did a whole article. I think Soren sent me this. He did a whole article the other day or a whole video the other day on the oil change interval lights and how misleading a lot of those can be. And they will tell you that you’ve got a lot more mileage left than what you really do because the way the factory wants those things to be set and they want you to think is that they’ll go a lot farther than they really should because it keeps the total cost of ownership down. Therefore, they can advertise that total cost of ownership from one brand to another. And that’s what they’re all looking for right now, hoping that they’ll get a sale because of that.
SPEAKER 04 :
Okay. Makes sense.
SPEAKER 15 :
So, point being, they need service maintained far more than what a lot of these dealership groups will tell you. Now, like I say, in this particular case, this guy straight up, he’s like, listen, these things are not going to go that far. This particular engine won’t go 10,000 miles on an oil change. It needs to be done at four. I mean, he’s right along the same lines of what we talk about here on a routine basis, and I think it’s great that there’s a guy in a dealer world that is right in line with what we’re talking about, verifying everything we say.
SPEAKER 16 :
The next issue we’re seeing and dealing with is these dealerships don’t always trust their guys to even flush these transmissions. They allow them to drain and fill, which is, what, 50% of the fluid or less that gets drained, and then top it off with new, which is not a fluid exchange. I would ask them what their process is and that they’re changing all the fluid because half of it isn’t good enough.
SPEAKER 04 :
Right, right. Yep.
SPEAKER 15 :
Thank you. You’re very welcome. Great question, by the way, Kevin. I appreciate that. Yeah, for any of you. We talk about this a lot, but those of you that buy a new car. It could even be a new-use car, but it’s a new car. And you’ll have this maintenance schedule from the owner’s manual, the dealer group, whatever. And you start thumbing through it, and you realize that, wait a minute, this is kind of the opposite of what I hear John and all the guys say. Mark and others talking about on Drive Radio, this is not what they’re telling me. And I know for some people, because I get these text messages and emails all the time, some of you will question, not really questioning us, but why is the dealer telling me one thing when you guys are saying something that’s really kind of opposite of what the dealer is saying? And I just explained it, but I want to reiterate that because you can look up most any vehicle, and there are stats. It won’t be on the window sticker. It won’t be on the Monroney. But you can look up what’s the total cost of ownership for said vehicle. And the manufacturers have their guide whereby it’s an average, but they’ve got this guide where, you know, oil changes are X and other types of maintenance is X and so on. And they will give you over the course of X amount of miles what the total cost of ownership of the vehicle actually is. So it’s the goal of these manufacturers to try to lower that as much as they can. And the way they lower that is you stretch out all of these intervals from oil changes to tire rotations to transmission services. That’s why there’s 100,000-mile fluid, which it’s not. And on and on we go. They’re doing that to get that total, the TCO, the total cost of ownership down as much as they can. Problem is that’s not really proper maintenance for the vehicle.
SPEAKER 16 :
No, they’re cutting corners at your expense, and it’s not helpful.
SPEAKER 15 :
No, and Mark sees this even more than I do because he’s doing this on a daily basis, and he’s 100% correct. In some cases, and dealer techs will tell you this, by the way, in a lot of cases, these vehicles and some of their components aren’t even making it out of warranty depending upon how long the warranty is on that particular item because of the very things we’re talking about.
SPEAKER 16 :
Correct.
SPEAKER 15 :
Mark’s 100% correct. Ask any of these guys that have CVTs in their lineup how many of those they’re actually replacing at any given time, and it will be one of their higher things that they replace inside of the dealership.
SPEAKER 16 :
And that’s every manufacturer across the board. Even the highest quality ones, they’re replacing them under warranty all the time.
SPEAKER 15 :
What’s interesting as far as CVTs go, not to bash CVTs, not my favorite transmission, by the way, not something I typically would want to own unless it’s in a hybrid because hybrid CVTs are a completely different animal than what a regular CVT is. When we talk CVTs, we’re talking a regular gas engine with a CVT transmission behind it that’s then coupled into the rest of the drivetrain. On a Subaru, it’s going to be all-wheel drive and so on. But that CVT is the main component in what’s driving the vehicle. It’s making all the gear changes in the vehicle. On a hybrid, it’s way different because the way a hybrid works with the battery system and so on, it’s a completely different thing. So the CVT is working in a different manner is probably the best way for me to say it. They still need service, but they’re not getting the same type of overall use that an actual CVT, say – per se in this Subaru Outback would be. What’s interesting on CVTs, and this is something where I don’t know the exact answer to this because not that GM is any better than anyone else because they’ve had their share of issues over the years just like anybody else has had, but I find it interesting that General Motors doesn’t make one. It’s not in any of their vehicles. They had a couple of runs of some different models through the years where they may have had a CVT for a very, very short time. But it’s never been something General Motors has gotten into. They’ve never built cars with CVTs. And so then you have to ask the question. Why? And it’s not that GM hasn’t had transmission problems. They’ve had issues with different things. They’ve had some 10-speed issues in the pickup trucks and even the big Allison, you know, branded Allison transmissions in the 2500, 3500. So they’ve had some issues. I’m not saying they’re perfect when it comes to transmissions. But it’s interesting that General Motors has never had a full-fledged, you know, multi-model CVT transmission. And you have to ask yourself why.
SPEAKER 16 :
Well, the other thing is you see a lot of manufacturers going back away from them. They didn’t see them as the future or the final answer, and they’re more trouble than they are good long term. But there’s not many continuing with CVT transmissions. So that tells you something, too.
SPEAKER 15 :
Yeah, and even if you go look up, you’ll see that what I just said is correct. CVTs in General Motors vehicles, they’ve been in some, by the way, the Internet even will say some, it’s very minor. The amount of vehicles you’ll find in GM with a CVT, you’ve got to look high and low to actually find one because it wasn’t very big for them. And they will tell you, even the Internet will say, main reason is a combination of factors including perceived reliability issues, performance concerns, a preference for traditional automatic transmissions among buyers, and so on. And if you’ve never driven a CVT transmission, you kind of have a hard time even understanding what we’re talking about. The later model CVTs, they’ve even gotten to the point where they’ve programmed in quote-unquote shift points. It’s not a shift point, but they make it feel like it’s a shift point. So the driver thinks they’re driving a regular automatic transmission. It is not. It feels like it is, but it’s the farthest thing from it.
SPEAKER 16 :
Right, and that’s just a feeling and something to get used to, but it’s funny that they add that. It’s kind of like adding noise to an electric vehicle because they’re too quiet.
SPEAKER 15 :
They make it seem like it’s shifting. It’s not. It’s not shifting like a regular automatic because they’re a continuous variable transmission. That’s what CVT means. So, no, there are no real shift points, but they’ll program that in to make it feel like that. So, all right. Another two hours coming your way. Myself and Mark are here. Any questions you’ve got for us, please let us know. Lines are open, 303-477-5600. We’ll come right back. Drive Radio, KLZ 560.
SPEAKER 12 :
Still haven’t had enough? Go to drive-radio.com, email your questions and comments, download previous programs, and find lots of useful information, including your nearest Colorado Select Auto Care Center. That’s drive-radio.com. Thanks for listening to Drive Radio, sponsored by the member shops of Colorado Select Auto Care Centers. On KLZ 560.
